IT Supporter

Time Type:

Full time

Minimum Requirements

Grade 12

A+

Intermediate computer literacy level in MS Word, Excel, PowerPoint and Outlook

CASDM Tools / Cherwell / Delta II/CIC. Advanced Excel/PPT/Word; CompTia N+, One or more modules of MCITP or similar

Job Related Requirements

Minimum of 2 years’ experience in local IT Suport.

At least 1 years’ experience working with service desk or IT operations in a multinational framework. At least 1 years’ experience working with vendors and hardware procurement/delivery processes. At least 1 years’ experience supporting multiple aspects of infrastructure to include standard printing, PC, laptop and wireless devices. At least 1 years’ experience working with 1 or more infrastructure/operations discipline (e.g., systems administration, network administration, telecommunications). English language fluency. Moderate knowledge of incident management systems (e.g. Cherwell). Troubleshooting both hardware and software based issues. Basic knowledge of general IT process and audit mechanisms. Interpersonal Communication and Language Skills (e.g., Listening to Others, Speaking to Others, Reading, Writing). Tactical Planning & project coordination/Management. Work Orientation (e.g. behaving with Integrity Being Dependable Puts Interests of Customer and DSV Above Personal Ambition. IT Compliance Principles.

Other Minimum Requirements:

Own Vehicle Ability to work shifts/overtime as and when required Ability to travel Ability to lift 50 lbs. Ability to work Standby on weekends

Added Advantages for the role

DSV Applications and Infrastructure would be an Advantage

IT related degree /Diploma

Main purpose of the role

Employee will provide daily IT support at the DSV Struandale facility as well as entire Eastern Cape Region. Employee will be

required to travel to different locations at times dependant on projects and outages that might need onsite support. Employee will

be required to assist with projects as and when assigned to the local ITOS team.

Duties and Responsibilities

Daily Tasks

Provide IT support on a daily basis to all users Provide support on Global Desktop, Thin Clients, Laptops/PC’s Provide basic support on Cisco Network equipment Assist Global IT with onsite assistance Provide support on Printers Install Windows DSV Images via SCCM DP on Laptops/PC’s Assist on all tickets logged for the Eastern Cape region Provide assistance on IT projects within the regions Liaison with business partners and vendors to resolve their IT related issues, problems and requests. Own, and manage to completion, minor and major changes to local infrastructure Manage and resolve incidents remotely to assist the Regional team. Understand expectations that were set with business clients and recognize when issues/events may need escalation up the management chain.

Additional Info

Ability to work within Project Management Framework. Analytical Skills (e.g., Storing Information & Managing Data, Learning and Following Procedures). Applied Learning / Functional Knowledge and Skills (e.g., Using Computer Skills, Maintains Industry Awareness/Industry Knowledge). Change Management Skills (e.g., Learning Agility, Adapting to Change). People and Relationship Management Skills (e.g., Demonstrating Teamwork, Sensitivity to Others, Sensitivity to Cultural and Functional Diversity). Personal Motivation (e.g., Demonstrating Enthusiasm and Energy, Drive to Achieve Goals). Quality and Service Skills and Orientation (e.g., Valuing Quality, Focusing on Details). Quantitative Reasoning Skills (e.g., Using Basic Math). Self-Management Skills (e.g., Dealing with Stress, Maintaining Composure).

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