Barista

1 week ago

Cape Town, South Africa AccorHotel Full time
Job Description

Position scope:

As a Barista, you will be responsible to prepare for Food and Beverage service and serves our guests in line with the Food and Beverage concept. As a Barista, you will provide guests with the full experience that encompasses engaging & personalized service from beginning to end of service. Your role is to turn their moments with us into memories by delivering Fairmont`s service promise and the highest level of brand standards and Fairmont service standards.

 

General Duties and Responsibilities:

  • Welcomes customers by determining their coffee interests and needs.
  • Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
  • Educates customers by presenting and explaining the coffee drink menu; answering questions.
  • Sells coffees by explaining differences in coffee beans/pods and coffee preparation.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte and cappuccino.
  • Generates revenues by attracting new customers; defining new and expanded services and products.
  • Maintains inventories by replenishing coffee supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for bar.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.
  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
  • Enhances the coffee experience reputation at the Fairmont by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Demonstrates Fairmont’s Service Plus Standards in all interactions.
  • To report on duty punctually, in full uniform according to appearance and grooming standards.
  • To promote and maintain a positive working relationship at all times with all colleagues.
  • To consistently offer professional, friendly and warm service
  • To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined by Fairmont and Accor Hotels.
  • To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel.
  • Knowledge of all menu items, garnishes, contents and preparation methods. 
  • To be able to answer any guest questions about menu items in an informative and helpful way.
  • To always take corrective action if service errors occur, ensuring all solutions exceed the guests expectation.
  • To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.
  • To understand each service station and all side duties assigned to that station.
  • Attend pre-meal briefing, weekly and monthly meetings to continually improve the guest experience.
  • To understand how to operate all the equipment used in the outlet.
  • To fully understand and follow the hotel’s recycling program and procedures.
  • To actively participate in all health and safety procedures for the outlet and the entire hotel.
  • To follow all of safety and sanitation policies when handling food and beverage.
  • Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in Restaurant.
  • Follows Hotel’s telephone etiquette standards.
  • Follows Occupational Health & Safety regulations.
  • Reports suspicious people, parcels, and behaviors to Security.
  • Ensures adherence to Fairmont’s & Accor Hotels Code of Ethics.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment.
  • Must be flexible in terms of working hours.
  • Perform other duties, as and when required.

Qualifications

  • Previous service experience an asset.
  • Available to work flexible hours that may include early mornings, weekends and/or holidays.
  • Previous point of sale system experience an asset, but not required. 
  • Excellent communication and organizational skills. 
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible & reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.


Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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