Guesthouse Administrator

Droom Guesthouse is a boutique guesthouse located in Franschhoek, surrounded by the beauty of the vast Winelands. The guesthouse has a Manor House, a cottage and Super Suites. Droom Guesthouse currently has a vacancy for an administrative professional who is keen to get involved in the daily administrative activities on the back-end of the guesthouse. The job incumbent will work with a team of approximately 20 people and will report to the Guesthouse Manager.

Responsibilities:

• Making, following up and maintaining all guesthouse bookings
• Managing the guesthouse’s profile on Booking.com (rates, updates)
• Maintaining a database of all guests
• Attending to queries on Booking.com, Sempere, via email, walk-ins and telephonically
• Liaising with guesthouse managers regarding maintenance required in the guesthouses
• Liaising with guests, colleagues and service providers verbally and via emails
• Providing assistance in performing costing calculations for consumable items
• Engaging in stock control and stock take activities for the guesthouse
• Creating customer invoices in ZAR and EUR
• Checking customer payments
• General administration
• Reporting

Requirements:

• Matric / Grade 12
• Certificate or relevant tertiary qualification in Administration will be advantageous
• At least 3 years’ relevant experience in administration
• Experience in the tourism / hotel industry would be advantageous
• Extensive experience and understanding of working with Booking.com and Semper
• Experience with costing (i.e. food items)
• Point of Sales experience
• Excellent interpersonal and communication skills (English & Afrikaans)
• Good financial / numerical understanding and skills
• Professional appearance, demeanour, and conduct
• Good computer skills (MS Office: Word and Excel)
• Willingness to work on weekends

A market-related remuneration package, in accordance with qualifica­tions and experience, will be negotiated with the successful candidate.