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Operations Controller CPT

3 months ago

Cape Town, South Africa Signature Aviation Full time

Operations Controller

Cape Town, South Africa

As the face of Signature, it is the duty of the Operations team to ensure that aircraft, crew and passengers are greeted promptly and professionally at reception. Brand standards and the passenger areas should be maintained to an exceptional standard and in line with SFS brand guidelines.

Who we are:

We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service… we don't just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refuelling and ground handling, to the owners and operators of private, business, military and commercial aircraft.

Operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia, we have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

About the Role:

As Operations Controller you will be responsible for meeting arriving flights, carrying out passport checks and assisting crew and passengers on departing flights. You will liaise across departments to pass on details of any service requested or flight information. Other role responsibilities include completing customs and immigration paperwork, maintaining the passenger reception, lounge and other facilities, as well as providing escorts of vehicles on the ramp.

You will be expected to provide exceptional customer service to all customers, ensuring a safe culture through daily observation and shift briefings, and ensuring compliance with local airport authorities for identification and diving permits.

About You:

The successful candidate will be IT literate with strong written and verbal communication skills. You will require great customer service skills with excellent timekeeping and attendance.

A driving license is required for the role and additional languages would be an advantage.