Retail Sales Consultant

1 month ago


Hermanus, South Africa Red Ember Recruitment (PTY) Ltd Full time
Job Description
Red Ember recruitment is looking for a Retail Sales Assistant for the mall in Hermanus. Ensures satisfied customers all of the time by providing legendary service when customers visit our store and purchase our clients products.

SALES

  • Achieve individual sales targets as per sales plan.
  • Process sales and returns according to procedure on the POS system.
  • Process discounts according to negotiated percentages approved by Line Manager.
  • Calculate purchase price in Rands when payment in a foreign currency.
  • Promote VAT refunds to tourists to encourage the sale.
.
CUSTOMER SERVICE

  • Provide professional customer service by describing benefits of various lenses and frames, replacing screws, adjusting frames and identifying other special customer needs.
  • Display a gracious, courteous and polite manner when interacting with all customers.
  • Dress in a neat and presentable manner, wearing name badge at all times.
  • Explain “Our Look Good, Feel Good Guarantees” to customers.
  • Receive and receipt returns, exchanges, damages or repairs under warranty, according to company policy, keeping the customer informed of processing time.
  • Assist customers with special orders by completing paperwork and informing them of process and waiting period.
  • Educate customers about our products through story telling.
  • Build memorable customer experiences while creating emotional connections with all customers

STORE OPERATIONS
  • Open and close the store according to established guidelines and stipulated times.
  • Ensure store is locked, displayed and secured according to plan, protecting company assets.
  • Cash up after each shift with all unders and overs dealt with before leaving the store – ensuring sufficient cash float and change on hand.
  • Complete EOD reconciliation.
  • Adhere to good housekeeping principles – keep shop floor and displays clean and tidy.
  • Hotspot - Ensure task completion on time as per the hotspot instruction/guidelines.

STOCK CONTROL AND DISPLAY

  • Receive, inspect and check new stock. Query variances with Head Office and report to Line Manager.
  • Daily stock count at beginning and end of shift.
  • Report stock discrepancies and complete paperwork.
  • Prepare write-offs for approval by Site/Centre Manager.
  • Handle stock and maintain displays with care to prevent damage.
  • Keep products clean and display according to guidelines with labelling in place, gaps filled and back-up stock neatly stored.
  • Take precautions to prevent theft of stock, especially where displays are not locked up.

Requirements
  • Matric 
  • 1 to 3 years work experience in retail.
ZR_1847_JOB

BenefitsProvident fund + incentives 

Requirements
Matric 1 - 3 years work experience in retail

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