Retail Sales Consultant
1 month ago
Red Ember recruitment is looking for a Retail Sales Assistant for the mall in Hermanus. Ensures satisfied customers all of the time by providing legendary service when customers visit our store and purchase our clients products.
SALES
- Achieve individual sales targets as per sales plan.
- Process sales and returns according to procedure on the POS system.
- Process discounts according to negotiated percentages approved by Line Manager.
- Calculate purchase price in Rands when payment in a foreign currency.
- Promote VAT refunds to tourists to encourage the sale.
CUSTOMER SERVICE
- Provide professional customer service by describing benefits of various lenses and frames, replacing screws, adjusting frames and identifying other special customer needs.
- Display a gracious, courteous and polite manner when interacting with all customers.
- Dress in a neat and presentable manner, wearing name badge at all times.
- Explain “Our Look Good, Feel Good Guarantees” to customers.
- Receive and receipt returns, exchanges, damages or repairs under warranty, according to company policy, keeping the customer informed of processing time.
- Assist customers with special orders by completing paperwork and informing them of process and waiting period.
- Educate customers about our products through story telling.
- Build memorable customer experiences while creating emotional connections with all customers
STORE OPERATIONS
- Open and close the store according to established guidelines and stipulated times.
- Ensure store is locked, displayed and secured according to plan, protecting company assets.
- Cash up after each shift with all unders and overs dealt with before leaving the store – ensuring sufficient cash float and change on hand.
- Complete EOD reconciliation.
- Adhere to good housekeeping principles – keep shop floor and displays clean and tidy.
- Hotspot - Ensure task completion on time as per the hotspot instruction/guidelines.
STOCK CONTROL AND DISPLAY
- Receive, inspect and check new stock. Query variances with Head Office and report to Line Manager.
- Daily stock count at beginning and end of shift.
- Report stock discrepancies and complete paperwork.
- Prepare write-offs for approval by Site/Centre Manager.
- Handle stock and maintain displays with care to prevent damage.
- Keep products clean and display according to guidelines with labelling in place, gaps filled and back-up stock neatly stored.
- Take precautions to prevent theft of stock, especially where displays are not locked up.
Requirements
- Matric
- 1 to 3 years work experience in retail.
BenefitsProvident fund + incentives
Requirements
Matric 1 - 3 years work experience in retail
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