Client Services Lead, Clinical Trial Payments
Found in: Talent ZA C2 - 2 weeks ago
Join us on our exciting journey
IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.
We are looking for a dedicated Client Services Lead located in Europe or UK to be part of the Clinical Trial Payments unit in IQVIA. The Clinical Trial Payments department uses the most advanced site payment solution available and offers service to customers to integrate/centralize all payments in a high tech software.
The Client Services Lead serves as the main point of contact for global portfolios, manage the client relationship at the study level , oversee payment management projects and ensure sponsor satisfaction is achieved. Manage and oversee the initiation and study management of protocols including identifying all protocol related information, timelines, reporting and initial setup of proprietary software system used to initiate studies.
Essential Functions:
Our Ideal Candidate Will Have:
Bachelor's Degree required. At least 3 years of related work experience in Clinical Trials, investigator payments or project management. General knowledge of Clinical Trial Industry preferred Comfortable representing Clinical Trial Payments to internal / external stakeholders Proficiency in Office tools applications, such as Excel and Power Point. Fluent English skills is a must and any other language will be considered as a plus. Broad knowledge of the concepts, practices and procedures of the client service representative field. Must be customer focused and have excellent written and oral communication skills High energy, self-starter with the ability to work in a team environment as well as independently Able to think independently, and to analyze and solve problems creatively Strong time management, planning, and organizational skills Strong time management and planning skills Detail oriented, analytical and the ability to meet competing aggressive deadlines Comfortable working in a global company environment Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases. Demonstrated problem solving, analytical and strong customer service skills.The CTP unit is in constant growth and new projects and career opportunities are coming. So if you have an inquisitive mind, you are flexible and open to change, this is the perfect match for you
We know that meaningful results require not only the right approach but also the right people . Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and Whatever your career goals, we are here to ensure you get there
We invite you to join IQVIA™.
#LI-VERONIKARAPPENSBERGER
#LI-Remote
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at
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