Ops Spec: DCO

Business Unit, Department, ReportingJob grade/levelS6Business UnitCloud Platform Solutions DepartmentCloud Platform SolutionsPosition reports to Snr Specialist: DCO Infrastructure PlanningSpan of Control 0Core Description

To provide support services to the two Data Centre buildings in all aspects of the building infrastructure and maintenance services

Key Deliverables / Primary Functions

• Render a Facilities Service
• Ensure Hardware and Maintenance Services
• Manage Client Contracts and Profiles
• Ensure BSIM And ITIL Alignment 
• Support Change/ Problem and Incident Management Principles as Per BCX Standards
• Manage New Business 
• Manage Service Level Agreements (SLAs) And Operational Level Agreement (OLAs)
• Administration of One’s Own Office 
• Manage Projects
• Coordination of Disaster Recovery Procedure

Core Functional Skills & Knowledge

• Excellent and advanced knowledge Electrical and Mechanical systems
• Functional specific Electrical & Airconditioning training
• Understands Contractual Management
• Time & Priority Management
• Ability to work in a coordinated way with a minimum of supervision and long hours in a high pressure and complex environment

Core Behavioural Competencies1. Job Match Rating2. Delivering Results3. Meeting customer expectations4. Decision Making5. Handling Pressure6. Communication and ImpactMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in EngineeringOR NQF 4: Grade 12Additional Qualification preferred or advantageExperience

3 years’ experience

OR

Grade 12 & 5 years’ experience

 

CertificationsTechnical Certifications (Electrical, Mechanical) (optional)Professional Memberships in Relevant IndustryLevel of Engagement & Span of Control

Operational/Technical 

Special Requirements/ Employment ConditionValid Drivers licenseAbility to work staggered hours, shifts, overtime and respond to call-outsWorkplace/Physical RequirementsFull-time Office Based position.Billable

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