Ops Spec: Systems Engineer(Internal IT)
4 weeks ago
Core Description
Installation and support of core infrastructure components i.e., servers and storage (SAN) and Azure Cloud. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving.
Key Deliverables / Primary FunctionsSupport, maintain and configure the various components and deliverables to sustain a stable data processing environment.
- Support, maintain and configure the various components and deliverables to sustain a stable data processing environment.
- Maintain Call Management systems
- Maintain Computer Room diagrams
- Perform corrective actions or trends (CAR’s, RCA’s, OSA’s)
- Implement Business Standards (Corporate regulations, ICT policies and standards, BSIM processes and procedures)
- Liaise with and assist 3rd party service providers such as: sister business unit partners (Support Services, BCX Communications, Cloud Platform Solutions, external 3rd Party Service providers, etc)
- Ensure client satisfaction KPI’s and customer expectations are met
Core Functional Skills & KnowledgeCloud ComputingHardware TroubleshootingInfrastructure DeploymentMicrosoft AzureCore Behavioural CompetenciesJob MatchApplying expertise & TechnologyAnalysingCoping with pressures & setbacksFollowing instructions & proceduresDelivering Results & Meeting customer expectationsMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Information TechnologyNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageExperience
- 3 years’ experience in IT Infrastructure support
Or
- 5 years’ experience in IT Infrastructure support
Special Requirements / Employment ConditionDrivers Licence and Reliable Vehicle - both requiredWillingness to be on standbyWorkplace / Physical RequirementsHybrid Remote WorkerNon-Billable
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