Junior Operations Manager

4 weeks ago


Cape Town, South Africa WNS Global Services Full time
Job Description
  • To manage and assign work as per agreed TAT
  • Monitor and Manage team's performance as per defined KPIs

Key Responsibilities:

  • Ensure quick, efficient and accurate turnaround for the assigned work stream
  • Managing daily reporting and governance
  • Team rostering and management of performances
  • Assist on production/quality checks as per requirement

 


Qualifications

Skillset:

  • Minimum qualification - High School diploma is required; Any Degree preferred
  • Good communication skills (verbal and written) - English
  • 4 years+ of work experience in BPO/BPM industry
  • Hands on experience on MS Excel or similar application
  • Good Analytical & Decision Making skills
  • Knowledge of MS office

 


Additional Information
  • Working Hours:

  • US Working hour between – 2pm – 12am. (Rotational shifts)
  • Night shift Allowance dependent on shift rotations

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