IT Account Manager

2 weeks ago

Johannesburg, South Africa Numata Full time

PURPOSE OF THE JOB:

To ensure that Numata continuously does more with less without compromising on quality, whilst making our clients love us. An account manager's main role is to retain top customers and nurture those key relationships over time. Ideally, they become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.

DESCRIPTION:

The Account Manager will be responsible for ensuring client satisfaction and promoting the successful adoption of technology solutions within the client base. This role primarily focuses on building strong client relationships, understanding their business needs, and acting as the main point of contact for all service-related inquiries and issues. The Account Manager will collaborate closely with internal teams to deliver exceptional service, drive technology adoption, and proactively address client concerns to maintain high levels of client satisfaction.

Responsibilities:

Client Relationship Management

  • Establish and maintain strong relationships with clients, acting as their trusted advisor for all technology-related matters.
  • Understand clients' business objectives, challenges, and technology requirements.
  • Conduct regular meetings and check-ins with clients to ensure ongoing satisfaction and identify areas for improvement.
  • Act as the main point of contact for client inquiries, concerns, and escalations.

Technology Adoption and Client Success:

  • Promote the adoption of technology solutions within the client base to drive business efficiency and productivity.
  • Collaborate with clients to identify opportunities for leveraging technology to meet their specific needs and objectives.
  • Provide guidance and training to clients on the effective use of technology tools and solutions.
  • Monitor client usage and adoption of technology, identifying and addressing any barriers or challenges.

Client Satisfaction and Issue Resolution:

  • Proactively address client concerns, issues, and escalations to ensure a high level of client satisfaction.
  • Work closely with internal technical teams to resolve client issues in a timely and efficient manner.
  • Conduct regular service reviews with clients to assess their satisfaction, gather feedback, and identify areas for improvement.
  • Implement client satisfaction measurement tools and methodologies to track and improve client satisfaction levels.

Account Planning and Growth:

  • Collaborate with the sales team to identify upsell and cross-sell opportunities within the existing client base.
  • Assist in account planning activities to develop account strategies and drive organic growth.
  • Identify potential risks and challenges within client accounts and devise strategies to mitigate them.
  • Provide input and insights to the product and service development teams based on client feedback and needs.

Documentation and Reporting:

  • Maintain accurate and up-to-date client records, including contact information, service requests, and interactions.
  • Prepare regular reports on client satisfaction, technology adoption rates, and other key performance indicators.
  • Document client-specific requirements, preferences, and configurations for internal teams to ensure smooth service delivery.

Requirements:

  • Bachelor's degree in a relevant field (e.g., IT, Business Administration) or equivalent practical experience.
  • Proven experience in an account management or client-facing role within the IT industry.
  • Strong understanding of technology solutions and their application within businesses.
  • Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients and internal teams.
  • Demonstrated ability to drive client satisfaction and foster long-term client relationships.
  • Problem-solving and conflict resolution skills to effectively address client concerns and issues.
  • Ability to work collaboratively in a team environment and manage multiple client accounts simultaneously.
  • Strong organizational and time management skills to prioritize tasks and meet deadlines.
  • Familiarity with customer relationship management (CRM) software and tools

  • Accountant

    1 month ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    The purpose of this job is to assist financial accounting unit in the day-to-day processes of the unit. To assist and give support to the reporting of the company's finances.KEY ACCOUNTABILITIES, MEASURES & INTERFACESPrepare management accountsEnsure that the trial balance is accurate and completePrepare statutory returns (VAT201)Prepare Monthly Audit...

  • Digital Campaign Manager/ Account Manager

    1 day ago

    Johannesburg, South Africa Make it Good Full time

    The Make it Good Company is proud to partner with this small award-winning creative and marketing agency in Randburg. Join this tight-knit, positive team who love what they do! Permanent Full in-office Salary: R45k-60k CTC (depending on experience and skillset) Benefits: Pension Performance...

  • Account Manager

    9 hours ago

    Johannesburg, South Africa Make it Good Full time

    Location: RosebankWork model: Fully in-office (with some flexibility)Salary: R20k-R25k CTCBenefits: 13th cheque (discretional) 21 Days leaveOur client is a small marketing agency that specialises in the CSI space, as well as servicing NPOs. They specialise in crafting socially responsible strategies that align the pursuit of the greater good...

  • Group Finance Manager

    5 days ago

    Johannesburg, South Africa Recru-it Full time

    Job Summary The Group Finance Manager is responsible for managing and coordinating the work of the Finance department comprised of Accounting, Treasury, Conservation and Revenue Collection/ distribution. Manage and lead a team through difficult periods including month end, year end audits and annual budgeting. Key Performance Areas Financial Planning and...

  • Group Finance Manager

    5 days ago

    Johannesburg, South Africa Recru-it Full time

    Job SummaryThe Group Finance Manager is responsible for managing and coordinating the work of the Finance department comprised of Accounting, Treasury, Conservation and Revenue Collection/ distribution. Manage and lead a team through difficult periods including month end, year end audits and annual budgeting. Key Performance Areas Financial Planning and...

  • Group Finance Manager

    5 days ago

    Johannesburg, South Africa Recru-it Full time

    Key Performance Areas Financial Planning and Analysis: Assisting in developing financial plans, budgets, and forecasts to support the company's strategic goals. Financial Reporting: Ensuring accurate and timely preparation of financial statements and reports for internal and external stakeholders. Risk Management: Identifying and mitigating financial risks,...

  • Group Finance Manager

    5 days ago

    Johannesburg, South Africa Recru-it Full time

    Key Performance Areas Financial Planning and Analysis: Assisting in developing financial plans, budgets, and forecasts to support the company's strategic goals.Financial Reporting: Ensuring accurate and timely preparation of financial statements and reports for internal and external stakeholders.Risk Management: Identifying and mitigating financial risks,...

  • Finance Manager

    1 day ago

    Johannesburg, South Africa Make it Good Full time

    Salary range: R30k - R40k CTCDuration: 1 year contract, with high potential for renewalLocation: Remote (from anywhere in South Africa), meeting periodically in Johannesburg with the teamMake it Good is excited to partner with this NGO, who specialise in upskilling underpriviledged youth. They focus on addressing global social inequality through its learning...

  • Enterprise Sales Manager

    2 days ago

    Johannesburg, South Africa Recru-it Full time

    Key Performance Areas:Achieve Sales Targets (Net MRR)                                                                             ...

  • Account Manager

    3 weeks ago

    Johannesburg, South Africa Tirelo People Solutions Full time

    Account Managers focus on achieving their sales targets from within existing accounts and also have afocus on growing their portfolio with new business customers. Account managers build and maintainstrong relationships with their customer base and business partners. Account managers are responsiblefor their portfolio in terms of growth and retention and new...

  • Activation Manager

    9 hours ago

    Johannesburg, South Africa Make it Good Full time

    Location: RosebankWork model: In-office, with a lot of travelSalary: R16k-R20k CTCBenefits: 13th cheque (discretional) 21 Days leaveOur client is a small marketing agency that specialises in the CSI space, as well as servicing NPOs. They specialise in crafting socially responsible strategies that align the pursuit of the greater good with...

  • Account Manager

    1 month ago

    Johannesburg, South Africa First Degree Recruitment Full time

    We have a vacancy for a **Account Manager** with a vehicle dealership based in Sandton/Eastrand. Duties: Maintains and records a complete and systematic set of business transactions. Balances, reconciles accounts, and prepares reports to show receipts, expenditures, accounts receivable, and accounts payable, **Requirements**: - Bachelors Degree in...

  • Management Accountant

    1 day ago

    Johannesburg, South Africa Gold City Offshoring (Pty) Ltd Full time

    Exciting Opportunity Awaits: Join Our Clients Award-Winning Team as a Management Accountant!Are you ready to take the helm of financial excellence? Our client, an industry-leading, award-winning firm in the UK, is seeking a dynamic and experienced Management Accountant to join their vibrant team. As a Management Accountant, you'll be at the forefront,...

  • Management Accountant

    7 hours ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Exciting Opportunity Awaits: Join Our Clients Award-Winning Team as a Management Accountant!Are you ready to take the helm of financial excellence? Our client, an industry-leading, award-winning firm in the UK, is seeking a dynamic and experienced Management Accountant to join their vibrant team. As a Management Accountant, you'll be at the forefront,...

  • Management Accountant

    2 days ago

    Johannesburg, South Africa Gold City Offshoring (Pty) Ltd Full time

    Exciting Opportunity Awaits: Join Our Clients Award-Winning Team as a Management Accountant!Are you ready to take the helm of financial excellence? Our client, an industry-leading, award-winning firm in the UK, is seeking a dynamic and experienced Management Accountant to join their vibrant team. As a Management Accountant, you'll be at the forefront,...

  • Account Manager

    1 month ago

    Johannesburg, South Africa The Corporate Circle Full time

    **Job Overview**: **Date Posted**: Posted 2 months ago- **Location**: Johannesburg, Gauteng- **Job Title**: Account Manager- **Salary**: R25,000- **Education Level**: Diploma- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Account Manager - Sandton, Johannesburg.**: Account Manager in the Medical Environment. **Salary**: R25 000 Basic +...

  • Account Manager

    1 month ago

    Johannesburg, South Africa First Degree Recruitment Full time

    We have a vacancy for a Account Manager with a vehicle dealership based in Sandton/Eastrand.Duties: Maintains and records a complete and systematic set of business transactions. Balances, reconciles accounts, and prepares reports to show receipts, expenditures, accounts receivable, and accounts payable,RequirementsBachelors Degree in Accounting or...

  • Account Manager

    1 day ago

    Johannesburg, South Africa Idemia Full time

    PurposeThis role manages the day to day sales relationship with the customer. The permanent target of this role is to deliver, protect and maximize the customer contract revenue in order retain customers and grow those opportunities.Key Missions Delivers the contract or business as usual including revenue, Average Selling Price (ASP), cash collection and...

  • Management Accountant

    4 weeks ago

    Johannesburg, South Africa Lexdan Select Full time

    Requirements:Relevant Finance degree +5 years accounting experience +2 years Management, Costing or Project Accounting experience Financial Software Proficiency ResponsibilitiesPerform monthly accounting procedures. Prepare invoicing and account reconciliation tasks. Prepare monthly Project Forecasts to pinpoint potential cost over/under spends. Conduct...

  • Management Accountant

    1 month ago

    Johannesburg, South Africa Lexdan Select Full time

    Requirements:Relevant Finance degree+5 years accounting experience+2 years Management, Costing or Project Accounting experienceFinancial Software ProficiencyResponsibilitiesPerform monthly accounting procedures.Prepare invoicing and account reconciliation tasks.Prepare monthly Project Forecasts to pinpoint potential cost over/under spends.Conduct monthly...