Student Journey Officer/ Call Centre

2 weeks ago


Cape Town, South Africa Recruitment Full time
Student Journey Officer/ Call Centre (Academics) (JB4368)
Cape Town, Century City
Market Related

As a Student Journey Officer, you'll be the go-to person for students from the moment they register until they graduate. Think of yourself as a student's personal guide and helper during their academic journey.

Skills and Qualifications:
Education: Grade 12
Experience: Ideally, you've worked in customer service for 6 months to a year
Communication: You must be good at talking and writing in English and another official South African language.
Tech Skills: Being comfortable with basic computer programs like Microsoft Word and Excel is important.

What You'll Do:
Be the Point of Contact: You'll handle student inquiries, resolve their issues, and provide general support via phone, email, or other communication methods.
Support and Guide: From welcoming students to reminding them of important deadlines and helping them with academic or technical problems, you'll be there to support every step of their education.
Problem Solving: If students face academic, technical, or personal challenges, you'll either help them directly or connect them with the right resources.
Monitor and Report: Keep an eye on students' progress and ensure they are moving forward effectively. You'll also provide them with updated progress reports after exams.
Ensure Completion: Help students complete all necessary steps to receive their qualifications after they've passed their courses.

You'll get to directly impact students' educational experiences and help them succeed. It's a role that combines customer service with educational support, perfect for someone who is energetic, loves solving problems, and enjoys working with people.
About the Team:
You'll be part of the Customer Care Centre in the Operations Department, where everyone is focused on helping students thrive in their educational journeys.

 

  • Cape Town, South Africa Educor Full time

    **Student Journey Officer/Customer Service Consultant (JB3747)** **Century City, Cape Town, Western Cape** **Market Related** **Fixed term contract** The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme...


  • Cape Town, South Africa Recruitment Full time

    Student Journey Officer/Customer Service Consultant (JB4148)Century City Town, Western CapeMarket RelatedThe Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both administrative and...


  • Cape Town, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line** Head: Student Recruitment **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...


  • Cape Town, South Africa Industries Education and Training Institute Full time

    Join our dynamic team at Industries Education and Training Institute in Cape Town as our Student Recruiter! Minimum Qualification / Skills: - 3 years sales / marketing experience - Proficient in MS Office - Experience in the Adult Education and training field will be an advantage - Call centre experience will be an advantage - Strong interpersonal and...


  • Cape Town, South Africa Call Centre Staffing Full time

    Western Cape, CPT - Northern Suburbs - R 9 500 Monthly Big player in the cellular industry is looking for experienced highly customer centric call centre agents to service their clients. A big player in the cellular industry is looking for experienced highly customer-centric call centre agents to service their clients. **Experience**: at least 3 years...


  • Cape Town, South Africa Buffalo International Logistics Full time

    Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...


  • Cape Town, South Africa Buffalo International Logistics Full time

    Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...


  • Cape Town, South Africa Buffalo International Logistics Full time

    Job summary : We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...

  • German Language Cssr

    4 weeks ago


    Cape Town, South Africa International Call Centre Full time

    Your Role - Work for a prestigious airline on various work Social media work streams - Passenger assistance for airport travel-related queries in the customer relations department in German & English languages - Work on renowned airline reservations systems & handle social media written correspondence on various platforms daily. - Fully paid product and...


  • Cape Town, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Manage operations and teams - hourly, daily and monthly KPIs Hiring, training, coaching, and leading call centre and sales representatives as they provide support for customers Maintain and grow existing relationships with clients Contribute to improving our current products and services Actively seek out and...

  • Call Centre Agent

    1 month ago


    Cape Town, South Africa Status Staffing Full time

    **Western Cape**, Cape Town** **R3,500** **Our client based in CBD, Cape Town has an exciting opportunity for a **Call Centre Agent. **They are looking for a hardworking, goal driven, energetic, positive individual who wants to uplift their career.** **EMPLOYMENT TYPE : Permanent** **SECTOR : Admin** **START DATE : A.S.A.P /...

  • Call Centre Agent

    1 month ago


    Cape Town, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre...


  • Cape Town, South Africa SACAP Full time

    The South African College of Applied Psychology (SACAP) is the leading independent provider of education in psychology, counselling and coaching, offering accredited undergraduate and postgraduate qualifications. The Student Life and Leadership Advisor (SLL) plays a pivotal role in the Student Life and Leadership Centre, contributing to the holistic...


  • Cape Town, South Africa Tzurtech Full time

    We are looking for advisors who are passionate about sales and who has a background selling to international clients Key requirements - A minimum of 6 months international call centre experience - Inbound/outbound sales experience - Fluent and clear English Accent - Criminal and credit clear - Matric essential - Able to work shifts - The latest shift is 9...

  • Call Centre Agents

    1 month ago


    Cape Town, South Africa MindMatch Consulting Full time

    Call Centre Agents for a upmarket UK clientPermanent position1+ year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record 


  • Cape Town, South Africa Call Centre Staffing Full time

    Western Cape, CPT - CBD - (Market related) Our client based in the CBD is looking for Customer Services Consultants to assist clients with different inquiries. **Key Responsibilities - Handle inbound and outbound calls. - Achieve monthly targets. - Log and record customer's information **Requirements - Minimum of 3 years in a call centre customer services...

  • Leads Consultant

    1 month ago


    Cape Town, South Africa Call Centre Staffing Full time

    Opportunity to work for a well established financial company that offers great benefits, vibey working environment and opportunity to grow.Successful applicant will be responsible for generating leads. Responsibilities:Sales of insurance packages to potential clients.Achievement of sales targets and objectives.Adherence to Quality and Compliance processes to...

  • Call Centre Agent

    1 month ago


    Cape Town, South Africa West Coast Personnel Full time

    Call Centre Agent New Business Development (Construction) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particularly within the construction industry. This role involves engaging potential...

  • Leads Consultant

    3 weeks ago


    Cape Town, South Africa Call Centre Staffing Full time

    Opportunity to work for a well established financial company that offers great benefits, vibey working environment and opportunity to grow. Successful applicant will be responsible for generating leads. Responsibilities: Sales of insurance packages to potential clients. Achievement of sales targets and objectives. Adherence to Quality and Compliance...