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Service Engineer

4 months ago

Kempton Park, South Africa Sealed Air Corporation Full time

Job Description

Field Service Technician responsible for the maintenance of installed SEE equipment at customers, installation of new SEE equipment at customers, and actively participating in the resolution of equipment breakdowns or problems with installed equipment.

Responsibilities

• In coordination with pre-sales, sales and customers, provide a fast-responding technical support to customers.
• Provide maintenance and installation for SEE equipment in SADC region. 
• Evaluate customer needs, define their expectations, plan and organize services, maintenance or installation work.
• Provide a full technical service on a planned maintenance basis in respect of all equipment installations in working hours and after hours.
• Troubleshooting and dealing with any breakdowns of equipment immediately as they occur. Troubleshoot technical equipment problems and provide technical guidance where necessary telephonically.
• Extensive technical liaison with customers on an advisory and diagnostic basis across a full spectrum of customer technical personnel.
• Spare parts ordering, including administration of all necessary documentation and quotations/pricing of parts and services.
• Ensure that the required spare parts are available before servicing of equipment is conducted.
• Ensure critical spare part levels are maintained.
• Providing quotations to customers for spare parts and services required.
• Initiating technical service reports identifying technical deviations and initiating necessary actions.
• Review customer needs and prioritize work assignments.
• Ensures customers are provided with quality services and equipment in compliance with Company and external standards, reviewing all documentation of installations, modifications, services, corrective actions and other activities.
• Extend best in class value add to the markets we serve. 
• Develop & boost cooperation and solutions with strategic partners.
• Sell preventative maintenance program to customers.
• Complete service tickets for all services completed and spare parts sold.
• Maintain a positive cost coverage.
• Ensure all expenses are submitted on time.

Qualifications, Skills and Knowledge

• Qualification as an Electrician or an Artisan 
• A recognized technical competency / qualification in electrical trade (electrical trade test – red seal)
• Qualifications N3 and above
• 3 - 5 years’ experience in food packaging systems or FMCG or manufacturing
• Electrical experience
• Mechanical experience
• Pneumatic experience - advantageous
• PLC experience - advantageous
• Technical problem solving skills
• Plastics knowledge – advantageous
• Food packaging knowledge - advantageous
• High levels of energy 
• Interpersonal skills
• Good communication skills
• Time management skills
• Ability to work with difficult customers
• Ability to prioritize work
• Ability to work overtime / weekends
• Ability to work in a team and alone