Kiosk Supervisor

Title: Kiosk Supervisor

Department: Retail 

Manager: Regional Manager 

Location: Coastal/ Inland

Main purpose of the role: To offer superior customer service, emphasizing on selling products and the ‘Customer Journey’. Ensure store targets are met and all point of sale (POS) procedures are followed in line with standard operating procedures.

Responsibilities: The primary tasks, functions and deliverables of the role include, but are not limited to:

•Selling and upselling products to existing and new customers to reach sales targets.

•Handling of cash and card sales, including processing of sales, banking, doing cash-ups and managing the float.

•Ensuring the safe keeping of all company property at the kiosks/store, including but not limited to: company computers/laptops, phones, stock, money, equipment, and related resources.

•Ensure that inter-branch transfers (IBT) and receiving of stock deliveries are timeously and accurately processed on the system.

•Ensuring that stock loss is kept below the company benchmark through the stock take process.

•Ensuring that stock is at optimal levels in your kiosk/store at all times.

•Ensuring all in-store promotions and advertising are implemented correctly and timeously.

•Maintain visual merchandise standards across your kiosk/store.

•Communicate and fairly distribute sales targets for the kiosk/store.

•Admin functions, which include but are not limited to: sign-off of attendance registers, preparation of monthly staff scheduling, and completion of all control sheets.

•Reporting which may include but is not limited to, preparing weekly and monthly reports for submission as determined by Retail management.

•Facilitating team meetings.

•Facilitating communication to staff and Area Supervisor.

•Drive, motivate and encourage kiosk staff to achieve targets.

•Training kiosk staff as guided by Regional Managers.

•Ensure that you report all concerns relating to misconduct and poor work performance to your Area Supervisor.

•Ensuring that all Operations Standard Operating Procedures (SOP) are communicated, implemented, and adhered to by all staff in the kiosk/store at all times.

•Ensure that all staff in the kiosk/store are aware of and understand relevant HR Policies.

•Ensuring housekeeping standards are adhered to across your kiosk/store.

•Ensuring that your personal appearance and that all kiosk/store staff represents professionalism.

•Offering superior customer service, emphasizing on selling products and the ‘Customer Journey’.

•Understanding and displaying knowledge of the brand, products, services, policies, procedures, and company ethos.

•Ensuring that all Training Tasks on LMS are completed within the required timeline.

Skills and Competencies: 

The abilities that the individual needs in order to perform this role effectively:

•Customer service orientated

•Strong interpersonal, leadership and supervisory skills

•Sales driven and ability to upsell

•Goal and target driven

•Good problem-solving and troubleshooting skills

•Ability to understand and display a good understanding of sales principles and processes

•Fluent verbal and written English communication skills

•Professional and confident communicator

•Effective listening skills

•Dynamic and high energy levels

•Good follow-up skills

•Be patient, tactful, diplomatic and approachable

•Ability to work under pressure and meet deadlines

•Work accurately, meticulous and high attention to detail

•Excellent organisational and time management skills

•Ability to multitask and prioritize

•Strong administration skills

•Ability to merchandise products

•Respect the importance of confidentiality

•Enjoy working in a team, but also have the ability to work independently

•Computer literate

•Promote the brand and company ethos

•Ability to identify operational shortfalls, find solutions and report to line.

Education and Experience Requirements:

•Matric or NQF Equivalent

•1-2 years sales experience

•Previous experience in a supervisory role advantageous

•Knowledge of customer service principles and processes

•Basic business administration knowledge

Additional Requirements:

•Flexible and able to work shifts, which may include night work, weekends and public holidays.

•Able to travel and available to work at different kiosks, if required.