Technician

3 weeks ago


Durban, South Africa Tower Group Full time

RESPONSIBILITIES:

  • Assess, diagnose, and repair IT Hardware and related equipment.
  • Desktop repairs – Hardware troubleshooting & repairs to desktop systems.
  • Accurately diagnose and assess repair required.
  • Complete component testing, completing repairs and/or replacements as required.
  • Diagnose and complete Notebook, Mobile and Tablet phone repairs.
  • Conduct Peripheral testing for vendor escalation including printers, digital cameras and CCTV.
  • Conduct Software recovery & repairs (including all OS’s).
  • Troubleshoot communications devices including network LAN’s and WAN’s.
  • Maintain job card updates.
  • Provide and manage customer feedback on repairs.
  • Provide both telephonic and on-site support to customers and managers.

REQUIREMENTS:

  • A minimum of 3 years of IT technical experience.
  • Sound understanding of networking.
  • Solid Windows operating system (OS) knowledge.
  • Solid knowledge of Windows processing hardware.
  • Excellent computer literacy in MS Word, Excel, Outlook, and PowerPoint.
  • Experience working in a customer services environment will be an advantage.
  • Must have own driver’s license.
  • Local and Interprovincial travel.

SKILLS:

  • Matric with mathematics is essential.
  • A+
  • Must be able to troubleshoot communications devices.
  • Able to work in a well-organized, efficient, and meticulous manner.
  • Excellent communication skills, writing skills, and people skills are required.
  • Excellent IT technical skills are required.
  • Conflict management skills.
  • Quick and continuous learner of new software tools and processes.
  • Service quality orientated.
  • Customer focused.
  • Excellent time management i.e., deadline driven, able to plan and prioritize a high workload.
  • Excellent administration skills.
  • Understanding of basic finance.
  • Good written and verbal communication skills to provide feedback to customers.
  • Ability to be tactful and diplomatic.
  • Able to work as a team and collaborate with others as well as to work independently.
  • Good analysis and evaluation ability.

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