Field Service Technician KZN Durban

1 week ago

Durban, South Africa Sourceworx Full time

Job description:

The field service technician job description calls for an individual who is able to manage multiple projects at the same time and travel to various places to provide services. A field service technician is able to repair various forms of equipment, machinery, and electronics.

Minimum Qualifications and experience:

  • Minimum A+, N+ certification or equivalent and hands on experience
  • Minimum 3 years Field Service experience
  • CCNA, FortiGate NSE qualification or equivalent (Advantageous)
  • Driver's license essential
  • Excellent communication and reporting skills.
  • Good technical and troubleshooting skills.
  • Must be willing to abide by the security policies of the company.
  • Must have strong communication skills and the ability to work independently or as part of a team.
  • Ability to work outside in the field is required.
  • Relevant vendor and product certification together with the required vocational training completed.

Technical Skills:

  • Proficiency in computer hardware, software, and networking. Knowledge of operating systems, troubleshooting techniques, and basic programming concepts.
  • Hardware Repair and Maintenance: Ability to diagnose and repair hardware issues in computers, laptops, servers, and other IT equipment. Knowledge of component replacement and preventive maintenance.
  • Software Installation and Configuration: Experience in installing, configuring, and updating software applications and operating systems on various devices.
  • Networking Skills: Familiarity with network configurations, protocols, and troubleshooting. Understanding of IP addressing, DNS, DHCP, and network cabling.
  • Communication: Excellent verbal and written communication skills to effectively interact with customers, explain technical concepts, and provide clear instructions.
  • Customer Service: Strong customer-centric approach with the ability to handle customer inquiries, complaints, and provide timely and courteous support.
  • Time Management: Effective time management skills to prioritize tasks and meet service-level agreements (SLAs) for on-site visits.
  • Problem-Solving: Analytical and critical thinking skills to diagnose complex issues and implement appropriate solutions.

Location:

KwaZulu Natal Durban

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