Dispatch Clerk

Responsibilities

• Ensure correct stock is loaded
• Oversee drivers and routes
• Handle and manage courier services
• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Enter data in computer system and maintain logs and records of calls, activities and other information

Requirements and skills

• Matric
• Logistics/supply chain Diploma advantage
• Proven experience as dispatcher or relevant position
• Computer literate (MS Office, SAP, SAGE, Kerridge etc)
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking