Client Project Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Project Manager – Sales & Account Growth based in South Africa.

We are looking for a commercially driven Client Project Manager to generate new business, strengthen client relationships, and drive profitable growth within the property maintenance and refurbishment sector. In this role, you will manage the entire client journey, from identifying sales opportunities and preparing competitive quotations to coordinating project delivery and ensuring timely payments. You will act as the main point of contact for clients, suppliers, engineers, and subcontractors, ensuring projects are delivered efficiently and profitably. Combining sales expertise with practical trade knowledge, you will identify opportunities to expand existing accounts and secure repeat business. You will also leverage AI-powered tools and automation to streamline workflows, improve productivity, and enhance the customer experience. This is an exciting opportunity to join a growing international business with a performance-driven culture, significant ownership, and opportunities to contribute to innovative operational improvements.

• Business Development and Account Growth
  • Proactively identify and acquire new clients through outbound sales, referrals, networking, and other business development activities.
  • Convert incoming enquiries into confirmed projects through responsive communication, persuasive proposals, and consistent follow-up.
  • Build and maintain strong client relationships, understanding their property portfolios, requirements, and priorities.
  • Identify additional maintenance and refurbishment opportunities within existing accounts to generate new quotations and increase revenue.
  • Follow up on commercial opportunities, handle objections confidently, and guide prospective clients toward purchasing decisions.
  • Manage the sales pipeline, monitor quotation conversion rates, and take ownership of client revenue growth.
• Quotation Development and Commercial Negotiation
  • Understand client requirements and coordinate engineers, subcontractors, and suppliers to obtain surveys, technical information, and specialist input when required.
  • Prepare accurate, competitive, and clearly itemized quotations, including project scope, pricing, and exclusions.
  • Negotiate pricing, availability, and commercial terms with suppliers and subcontractors while maintaining quality standards and protecting profit margins.
  • Develop reliable supplier and subcontractor relationships to ensure competitive pricing and dependable project delivery.
  • Apply practical trade knowledge to evaluate costs, identify missing information, and recommend appropriate solutions.
  • Seek specialist technical advice whenever necessary before confirming project scope, costs, or commitments.
• Client Relationship Management and Project Delivery
  • Serve as the primary point of contact for clients throughout the entire project lifecycle.
  • Coordinate engineers, subcontractors, materials, and site access to ensure smooth and timely project execution.
  • Allocate work according to the appropriate trade requirements, geographical location, and resource availability.
  • Provide clear work instructions and maintain regular communication with clients regarding project progress.
  • Identify and resolve operational issues proactively, escalating complex matters when necessary.
  • Verify completed work through photographic evidence, client feedback, and completion checks.
  • Manage changes to project scope and ensure additional costs are agreed upon with clients before extra work begins.
• Financial Management and Profitability
  • Ensure completed projects are invoiced within 24 hours of job completion.
  • Follow up on outstanding payments and resolve invoicing or billing queries promptly.
  • Monitor project costs, revenue, and gross profit to identify potential margin issues.
  • Assess the financial impact of scope changes and additional work.
  • Take responsibility for commercial outcomes throughout the complete process, from initial enquiry and quotation through to project completion and payment collection.
• AI, Automation, and Continuous Improvement
  • Use AI tools such as ChatGPT to support quotation preparation, client communication, meeting preparation, and sales follow-ups.
  • Review and validate AI-generated content to ensure technical accuracy, appropriate pricing, and reliable commitments to clients.
  • Learn and adopt internal systems as their AI and automation capabilities continue to develop.
  • Identify opportunities to automate repetitive admini