Veterinary Receptionist

3 days ago
Paarl, Western Cape, South Africa VetsCape Small Animal Hospital Full-time

Key Responsibilities

  • Welcome clients and patients on arrival and create a calm, professional first impression.

  • Manage incoming calls, e-mails, and enquiries promptly and professionally.

  • Schedule and coordinate appointments, admissions, and discharges.

  • Keep clients informed and comfortable while waiting, including during emergencies.

  • Handle client accounts, process payments, and issue invoices accurately.

  • Capture and maintain accurate client and patient records on Avimark.

  • Process referrals and liaise with referring practices where required.

  • Support the clinical teams with case-related admin, including estimates and discharge paperwork.

  • Log and escalate client complaints in line with the Client Complaints Policy & Procedure.

  • Assist with general reception and clinic administration duties as needed.

  • Work closely with nursing, veterinary, and management teams to ensure smooth patient flow.

  • Communicate calmly and clearly under pressure, particularly during emergency admissions.

  • Support a multidisciplinary specialist referral environment where patient care always comes first.

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