Customer Success Manager

6 days ago

Johannesburg Metropolitan Area, GT, South Africa Office Beacon South Africa Full-time
🏢 Company: Office Beacon 📍

Location:
25 Owl Street, 4th Floor, Metal Box, Braamfontein Werf, Johannesburg, 2092, South Africa 💼 Employment: Full-Time | On-Site 🕔

Working Hours
US Business Hours (Eastern and Central Time overlap) Are you passionate about customer success, building strong client relationships and delivering exceptional service? We're looking for an experienced Customer Success Manager to join our Johannesburg team 🔍 What we're looking for:
- 2–5 years of experience in Customer Success, Account Management, Implementation or Hospitality.
- Excellent written and verbal English communication skills.
- Strong project management and organisational abilities.
- Experience with customer onboarding, training and client relationship management.
- Proficiency in spreadsheets and CRM systems.
- Experience with HubSpot or restaurant management systems is an advantage.
- Ability to manage multiple client implementations and work US business hours. 💼 Your

responsibilities:
You'll manage the entire customer journey, from onboarding and implementation to training, ongoing account management and retention. You'll also work closely with restaurant clients, coordinate successful product launches, monitor customer engagement and identify opportunities for account growth. 📩 READY TO APPLY? Apply directly through Prospectly: https://prospectly.com/jobs/db77f96e-1cbd-4577-b14c-055d6e4f9f09?ref=c7758205624de2657b668bb6 Know someone who would be a great fit? Tag them in the comments or share this opportunity with your network #OfficeBeacon #WeAreHiring #CustomerSuccessManager #JohannesburgJobs #SouthAfricaJobs #AccountManagement #CustomerSuccess #HospitalityJobs #NowHiring