Branch Supervisor
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Job Type
Permanent Positions Available: 1
Salary:
Market Related The Branch Supervisor oversees the day-to-day operations of the branch, drives team performance, and ensures a high-quality, customer-focused experience. #####
Job Description
Job Purpose The Branch Supervisor oversees the day-to-day operations of the branch, drives team performance, and ensures a high-quality, customer-focused experience. Key Performance Areas
- Lead, support, and motivate the branch team to achieve service and performance goals.
- Assist with staff training, development, and HR functions such as timekeeping, discipline, and adherence to company policies.
- Oversee branch operations, including cleanliness, maintenance, stock of supplies, and general upkeep.
- Manage petty cash accurately and ensure proper record-keeping.
- Maintain high showroom standards through regular merchandising and visual updates.
- Provide professional assistance to customers and ensure all queries and concerns are addressed promptly.
- Provide regular updates and feedback to the Manager.
- Stay on top of all administrative tasks and any additional assigned duties.
- Ensure compliance with Standard Operating Procedures (SOPs) and health and safety regulations.
- Proactively identify opportunities to improve customer experience and operational efficiency.
- Coordinate and assist with the receiving, shelving, dispatching, and return of stock and orders from head office. ##### Job Requirements Minimum Skills and Knowledge Required
- Grade 12(Matric) or equivalent
- National Diploma in Business Administration/Management or related field.
- At least 2 to 3 years of experience in a supervisory, team leader, or managerial role within sales/operations/retail or warehouse environment (Essential).
- Proficient in Microsoft Office and basic computer application. Competencies
- Interpersonal and communication skills
- Proactive
- Attention to detail
- Adaptability
- Problem-solving
- Time Management
- Customer centric
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