Customer Service
- Omnichannel Support: Manage and respond to customer inquiries across WhatsApp, tik tok, Instagram DM, Email, and Live Chat.(Meta platforms)
- Order Orchestration: Track orders from payment to delivery, proactively updating customers on any delays or shipping milestones.
- Conflict Resolution: Turn "frustrated" into "faithful" by resolving complaints, processing returns, and managing refund requests with empathy and speed.
- Product Knowledge: Stay updated on all current inventory and "drops" to provide accurate specs, sizing, and pricing to potential buyers.
- CRM Maintenance: Record customer interactions and feedback in our database to help us improve our service and inventory selection.
- Review Generation: Follow up with satisfied customers to secure testimonials and social proof for the brand. Candidate Profile ● The Communicator: You have a "silver tongue" and can write clearly, concisely, and with a touch of personality. ● The Problem Solver: You don't just see a problem; you see three potential solutions before you even speak to your manager. ● The Speedster: You understand that in the world of SellersPlug, a 10-minute delay can mean a lost sale. ● The Professional: Even when a customer is difficult, you remain the calmest person in the digital room. Work
Location:
In person Expected Start Date: 2026/04/06
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Administrator: Service Advisor
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