Service Owner: Programme and Business Analysis Management

Are you a strategic leader who thrives on driving business value through exceptional programme delivery, business analysis excellence, and high-performing teams? We're looking for a Service Owner to join our team and take ownership of a critical service area that underpins the successful delivery of strategic business initiatives. This is an exciting opportunity to shape strategy, lead experienced professionals, influence executive stakeholders, and ensure the successful execution of complex programmes that drive meaningful business outcomes. As a Service Owner, you'll be responsible for the end-to-end performance, delivery, and continuous improvement of Programme Management and Business Analysis services. You'll play a pivotal role in aligning strategic initiatives with business objectives while fostering a culture of innovation, collaboration, and delivery excellence. What You'll Be Doing
• Lead and develop a high-performing team of Business Analysts, Programme Managers, and Project Managers.
• Own the end-to-end delivery, performance, and continuous improvement of Programme and Business Analysis services.
• Drive the successful delivery of strategic business initiatives and ensure measurable business value is achieved.
• Establish service strategies, roadmaps, objectives, and performance measures aligned to organisational goals.
• Lead complex, multi-workstream programmes from initiation through to delivery and benefits realisation.
• Manage programme scope, budgets, timelines, resources, risks, dependencies, and governance structures.
• Partner with senior leaders and executive stakeholders to drive strategic alignment and decision-making.
• Ensure business requirements are effectively defined, analysed, validated, and translated into successful business outcomes.
• Champion business analysis standards, methodologies, and best practices across the organisation.
• Drive service excellence through data-driven decision-making, KPI management, and continuous improvement initiatives.
• Oversee service management activities, including SLA management, incident management, change management, and operational performance.
• Coach, mentor, and develop team members while creating clear succession and career development plans. What We're Looking For
• Relevant tertiary qualification in IT, Engineering, Business, or a related field.
• Programme or Project Management certification (PMP, PRINCE2, MSP, Agile, or SAFe).
• Business Analysis certification (CBAP, CCBA, BCS Business Analysis, or similar).
• Minimum 5 years proven people leadership experience, including direct line management of a team.
• Minimum 10 years' experience in the software industry.
• Minimum 8 years managing complex, multi-workstream programmes.
• Minimum 5 years' experience in Business Analysis.
• Proven experience delivering strategic initiatives that combine Business Analysis and Programme/Project Management.
• Strong stakeholder management experience, including engagement with senior leadership and executive teams.
• Experience leading cross-functional teams in fast-paced and complex environments.
• Strong understanding of Agile, Scrum, SAFe, Kanban, Waterfall, and hybrid delivery methodologies.
• Working knowledge of the Software Development Life Cycle (SDLC).
• Experience in IT Service Management practices, including SLA, incident, problem, and change management.
• Strong commercial, financial, analytical, and problem-solving skills. Why Join Us?
• Lead strategic programmes that directly influence business success.
• Shape and evolve a critical service area within a dynamic technology organisation.
• Partner with executive leaders and influence key business decisions.
• Build and develop high-performing teams that make a measurable impact.
• Work in a collaborative, innovative, and delivery-focused environment.
• Enjoy exciting career growth and leadership development opportunities.
• Competitive salary and benefits package. If you're passionate about leading people, driving strategic delivery, and creating meaningful business impact through Programme Management and Business Analysis excellence, we'd love to hear from you. Apply today and help shape the future through strategic leadership, delivery excellence, and continuous improvement.