Collections Team Manager
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
About the company
Crediwise is growing microlending company focused on providing responsible, short-term credit solutions through a tech-driven, customer-first approach. We are committed to helping clients meet their financial obligations while building a sustainable collections model rooted in performance, support, and ethical practices. Role Overview: We are looking for a motivated and experienced Collections Team Manager to lead a high-performance team of Collections Agents. The successful candidate will be responsible for driving recovery rates, coaching and managing team members, and ensuring adherence to compliance and quality standards. Duties & Responsibilities
• Lead, support, and motivate a team of Collections Agents to meet daily, weekly, and monthly targets.
• Monitor and analyse team performance using KPIs (kept rate, PTP, recovery rate, QC scores).
• Conduct regular performance discussions and implement development plans.
• Ensure adherence to quality control guidelines, compliance, and call scripts.
• Resolve escalated queries and customer issues effectively.
• Collaborate with leadership on process improvements and recovery strategies.
• Deliver consistent coaching, feedback, and training to drive agent performance.
• Support system and policy enhancements for improved collections efficiency. Desired Experience & Qualification
• 3–5 years experience in a high-volume call centre, with 2 years+ in a management or supervisory role.
• Proven success in debt collections, preferably in microlending / payday loans (≤6 months).
• Strong leadership and team development capabilities.
• Excellent communication, coaching, and problem-solving skills. In-depth understanding of:
• Debt recovery processes
• POPIA (Protection of Personal Information Act)
• DebiCheck processes and protocols
• Performance management practices
• Basic labour law principles
• Knowledge of regulatory compliance relevant to collections and credit.
• Proficiency in Excel, call centre systems, and reporting tools.
• Target-driven and able to work well under pressure.
Working Hours
• Monday to Friday: 8:00 AM – 5:00 PM or 10:00 AM – 7:00 PM (rotational shifts)
• Saturday: 8:00 AM – 1:00 PM
What We Offer
• Competitive basic salary
• Performance-based incentive structure
• Opportunities for growth and advancement
• Supportive and high-performance team culture
• Ongoing training and development
-
Collections Team Lead/Manager
5 days ago
Cape Town, Western Cape, South Africa Liquid Thought Group Full-timeRole Overview We are looking for a motivated and experienced Collections Team Manager to lead a high-performance team of Collections Agents. The successful candidate will be responsible for driving recovery rates, coaching and managing team members, and ensuring adherence to compliance and quality standards. Key Responsibilities Lead, support, and motivate...
-
Collection Team Leader
2 days ago
Cape Town, Western Cape, South Africa CASHGIST Full-time1. ROLE PURPOSE The Collections Team Leader is responsible for the day-to-day leadership and performance of the collections team, with a strong focus on achieving collection and recovery targets. The role combines team leadership, collections performance management, customer escalations and continuous improvement of the collections function. 2. KEY...
-
Team Manager
3 days ago
Cape Town, Western Cape, South Africa Mindmatch Consulting Pty Full-timeAbout the RoleOur client is looking for an experienced Team Manager – Collections to lead and drive the performance of a collections team within a high-volume contact centre environment.The successful candidate will be responsible for managing the day-to-day operations of the team, maximising collections performance, ensuring adherence to collection...
-
Team Leader
14 hours ago
Cape Town, Western Cape, South Africa Mindmatch Consulting Full-timeAbout the RoleOur client is looking for an experienced Team Manager – Collections to lead and drive the performance of a collections team within a high-volume contact centre environment.The successful candidate will be responsible for managing the day-to-day operations of the team, maximising collections performance, ensuring adherence to collection...
-
Collections Team Leader
1 day ago
cape town, western cape, South Africa Wns Full-timeCompany Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core...
-
Team Manager: Early Stage Collections
1 day ago
Cape Town, Western Cape, South Africa Tenacity Financial Services Full-timeTo manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. Main Activities 1. Manage daily operations Develop and...
-
Collections Manager
7 hours ago
Cape Town, Western Cape, South Africa MVIA Full-timeThe Collections Manager is accountable for the overall performance, strategy, and compliance of the collections function. The role is responsible for the end-to-end collections portfolio, setting targets and developing effective collection strategies, while directly leading and developing the collections team. The role also ensures that customers are treated...
-
Collections team leader and performance coach
13 hours ago
cape town, western cape, South Africa MindMatch Consulting Full-timeMind Match Consulting seeks an experienced Team Manager – Collections to lead a high-volume collections team in a demanding contact centre. You will drive performance, coaching, and adherence to procedures while managing day-to-day operations. This hands-on role requires targets, performance reporting, employee relations and handling escalations, with a...
-
Collections team leader: coaching, performance
17 hours ago
cape town, western cape, South Africa Mindmatch Consulting Full-timeMindmatch Consulting seeks an experienced Team Manager - Collections to lead a high-volume collections team in a busy Cape Town contact centre. You will drive performance, coach staff, and ensure adherence to procedures while meeting collection targets. This hands-on leadership role requires strong reporting, people management, and the ability to resolve...
-
Debt Collections Team Lead
1 day ago
cape town, western cape, South Africa WNS Full-timeWNS in Cape Town is seeking a Team Leader for UKH Collections Voice to drive operational excellence and manage a debt collections team. You will lead customer service associates to meet targets, review performance, and ensure adherence to SLAs and SOPs, while coaching staff for ongoing development. The role emphasizes proactive issue resolution, team...
