JNR OPERATIONS MANAGER

2 weeks ago
Pretoria, South Africa Belmar Personnel Full-time R 18,000/month

Introduction

An opportunity is available for an organised, analytical and service-focused Operations Manager within the financial services and insurance industry.

The successful candidate will manage daily operations, ensure adherence to procedures and compliance requirements, oversee staff performance, and deliver excellent service to the broker network.

Duties & Responsibilities

Operations and staff management

  • Manage daily operations and ensure deadlines are met.
  • Train, supervise and manage staff.
  • Oversee operational functions relating to finance, underwriting and compliance.
  • Ensure adherence to rules, systems, protocols and standard operating procedures.
  • Develop and implement quality assurance protocols for insurance-related processes.
  • Improve operational efficiency through practical procedures and checklists.
  • Ensure operational activities are completed on time and within budget.
  • Build strong broker relationships through consistent service and measurable results.

Reporting

  • Prepare weekly productivity reports.
  • Assess database updates and policy statuses monthly.
  • Complete quarterly data reviews and reporting.
  • Prepare year-end reports.

TECHNICAL KNOWLEDGE AND SKILLS

  • Profida.
  • SharePoint.
  • Microsoft Outlook.
  • Cybersecurity awareness.
  • Short Term Insurance Act.
  • Protection of Personal Information Act (POPIA).
  • Treating Customers Fairly (TCF) principles.
  • Class of Business: Long-Term Insurance.

ADVANTAGEOUS QUALIFICATIONS AND EXPERIENCE

  • A financial background.
  • A bachelor’s degree or National Diploma in Business Administration.
  • RE5 and RE1 qualifications.

PERSONAL ATTRIBUTES AND COMPETENCIES

  • Organised, structured, disciplined and reliable.
  • Strong analytical, problem-solving and decision-making abilities.
  • Excellent interpersonal and relationship-building skills.
  • Ability to manage conflict and work collaboratively across teams.
  • Strong planning, organising and coordination skills.
  • Accountability, honesty and integrity.
  • Customer service orientation and commitment to service improvement.
  • Ability to manage pressure and maintain consistent performance.
  • Understanding of stakeholder relations, organisational priorities, legislation and policy implementation.

 

Desired Experience & Qualification

ESSENTIAL REQUIREMENTS — NON-NEGOTIABLE

  • Matric.
  • A minimum of 6 years’ experience within the financial services industry, including insurance product administration, complaints handling and a thorough technical understanding of benefit structures.
  • At least 4 years’ experience in a management or supervisory role.
  • Strong reporting experience.
  • Advanced Microsoft Excel skills and strong proficiency in Microsoft Office.
  • Ability to conduct group presentations.
  • Excellent written and verbal communication skills.
  • Risk analysis skills.

Relevant Class of Business certifications

 

Package & Remuneration

R18 000 to R25 000 per month
 

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