Senior AI and Automation Specialist

Important Application Requirement

Hands-on Claude experience is mandatory for this position.

Candidates must have practical experience using Anthropic Claude in real AI or automation workflows. Experience with ChatGPT, OpenAI, Microsoft Copilot, Gemini, or other AI platforms is valuable, but does not replace the requirement for Claude experience.

If you have not worked hands-on with Claude, please do not apply for this role.

About the Role

NetOps Africa is recruiting a Senior AI and Automation Specialist for a U.S. based technology company that provides advanced AI, automation, and Level 3 technical services to MSPs and their customers.

This is a hands-on consulting and implementation role. You will work directly with technical teams, business owners, and nontechnical stakeholders to understand operational problems, identify automation opportunities, and build practical solutions.

You will support multiple client environments and manage competing projects from discovery through implementation and production support. The successful candidate must be comfortable operating as the senior technical owner with limited escalation support.

This is not an entry-level prompt-engineering role. Personal use of ChatGPT or Copilot, certifications, prototypes, and personal projects alone are not sufficient. Candidates must have personally built and supported automations or AI-enabled solutions used by real teams or clients.

What You Will Do

• Lead discovery sessions to understand workflows, pain points, risks, and business goals.
  

• Identify manual processes, integration gaps, and opportunities for AI or automation.
  

• Translate business requirements into practical recommendations, scoped projects, and technical solutions.
  

• Design, build, test, deploy, document, and support production automations.
  

• Implement AI tools and AI-enabled workflows that improve real business processes.
  

• Integrate SaaS applications, Microsoft 365, CRMs, PSAs, ticketing systems, and other business platforms.
  

• Troubleshoot failed workflows, API issues, authentication problems, permissions, incomplete data, duplicate records, and other production issues.
  

• Improve existing automations, including solutions originally built by other engineers.
  

• Build appropriate logging, alerts, retries, exception handling, approval steps, and recovery processes.
  

• Manage several active projects across multiple clients while providing clear updates, estimates, risks, and recommendations.
  

• Train users and create documentation that allows solutions to be supported over time.
  

Required Experience

• Senior-level experience building and supporting business automations in production.
  

• Strong hands-on experience with at least two platforms such as n8n, Make, Zapier, Rewst, or Microsoft Power Automate.
  

• Experience integrating systems using REST APIs, webhooks, OAuth, JSON, databases, and SaaS connectors.
  

• Practical programming or scripting ability in Python, JavaScript, or a similar language.
  

• Hands-on experience implementing AI into business workflows using platforms such as OpenAI, Claude, Microsoft Copilot, Azure OpenAI, Gemini, or similar tools.
  

• Experience building complete working solutions, not only prototypes or demonstrations.
  

• Ability to lead discovery and identify the underlying business problem without being given a complete technical specification.
  

• Strong understanding of testing, permissions, security, privacy, secrets management, and client-data protection.
  

• Strong troubleshooting and root-cause analysis skills.
  

• Excellent spoken and written English.
  

• Confidence communicating directly with business owners, technical teams, MSP partners, and end customers.
  

• Ability to work independently, manage competing priorities, and own projects through completion.
  

Preferred Experience

Experience in an MSP, BPO, consulting firm, systems integrator, agency, or another multi-client service environment is strongly preferred.

Additional relevant experience includes:

• Rewst and MSP-focused automation.
  

• ConnectWise, HaloPSA, Autotask, Kaseya, Datto, NinjaOne, IT Glue, Hudu, or similar platforms.
  

• Microsoft 365, Entra ID, SharePoint, Teams, Azure, or Power Platform.
  

• AI agents, structured outputs, tool calling, prompt design, workflow orchestration, RAG, or knowledge assistants.
  

• Automating onboarding, offboarding, ticketing, reporting, billing, alerting, documentation, quoting, or service-desk processes.
  

• GitHub and basic software-development workflows.
  

• Working with U.S., Canadian, or UK clients.
  

What Success Looks Like

The right candidate can meet with a client, ask thoughtful questions, determine what actually needs to be solved, and independently deliver a practical and supportable solution.

You should be able to explain:

• What you personally designed and built.
  

• Why you selected a particular architecture or platform.
  

• How you handled failures, exceptions, security, and incomplete data.
  

• How the solution was tested and supported in production.
  

• What measurable business result the solution produced.
  

Remote Work Requirements

Candidates must have:

• Stable fibre internet with at least 100 Mbps download speed.
  

• Backup internet or a reliable mobile hotspot.
  

• Battery backup or UPS for internet equipment.
  

• A dedicated workstation suitable for professional technical work.
  

• A noise-cancelling headset.
  

• A quiet, professional workspace for client calls and video meetings.
  

• Availability during the required U.S.-aligned working hours.
  

Application Requirements

Please submit:

• An updated CV or résumé.
  

• A one- to two-minute audio introduction summarizing your AI, automation, and client-facing experience.
  

• Brief descriptions of two relevant projects you personally helped deliver.
  

For each project, include:

• The business problem.
  

• Your personal responsibilities.
  

• The platforms, APIs, and programming languages used.
  

• How failures, exceptions, and security were handled.
  

• How the solution was used in production.
  

• The measurable result.
  

You may also include a sanitized demonstration, short video, architecture diagram, screenshot, or portfolio example. Do not disclose confidential client information.