German Customer Support Agent
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🇩🇪 German Customer Support Agent (Relocation Support Provided)
📍 On-site in Umhlanga, Durban | South Africa
💰 Salary: R20,000 – R25,000/month + benefits
✈️ Relocation support included
🕐 Full-time | Rotational shifts
🌟 Join an international team in sunny Durban
Are you a German speaker looking for an international career opportunity in a vibrant, coastal city?
We’re hiring Customer Support Agents to work on an exciting global retail project, supporting German-speaking customers while living in beautiful Umhlanga, just minutes from the beach.
If you enjoy helping people, solving problems, and working in a fast-paced, multicultural environment — this role is for you.
🎯 What you’ll be doing
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Support customers in German via phone, email, and chat
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Assist with orders, deliveries, returns, and product questions
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Resolve complaints with empathy and professionalism
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Escalate complex issues when needed
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Update and maintain accurate customer records
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Meet quality standards and customer satisfaction KPIs
✅ What we’re looking for
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German language level B2–C2 (fluent)
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Good English communication skills
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Matric (Grade 12)
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Valid permission to work in South Africa
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Clear criminal and credit record
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Customer service or call centre experience (retail experience is a plus)
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Strong communication and problem-solving skills
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Comfortable in a fast-paced environment
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Open to rotational shifts (including weekends)
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Basic computer literacy
🎁 What you get
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Competitive salary package (R20,000 – R25,000/month)
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Paid training & full onboarding
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Modern offices in a prime Umhlanga location
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International retail client exposure
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Career development & growth opportunities
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Friendly, diverse team environment
✈️ Relocation Support Included
We make your move easy:
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1x flight to Durban before your start date
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20 nights of company-paid accommodation
💬 Who thrives here?
People who are positive, customer-focused, adaptable, and excited about working abroad while building an international career.
Ready for your next adventure in Durban? Apply now
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