Motor Vehicle Claims Consultant

1 week ago
Pretoria, South Africa People Dimension Full-time R 25,000 Temporary

Introduction

We are seeking a dedicated, professional, and detail-oriented individual to join our team as a Motor Vehicle Claims Consultant within the automotive insurance industry.
The successful candidate will be responsible for the effective administration, assessment, and resolution of Value-Added Product (VAPS) claims while delivering exceptional customer service and maintaining strong relationships with clients, dealerships, brokers, and internal stakeholders.
This role requires an individual with strong administrative ability, problem-solving skills, and preferably a technical background within the motor industry

Duties & Responsibilities

  • Efficiently handle and process claims within specified turnaround times.
  • Assess claim validity in accordance with company policies and procedures.
  • Communicate professionally with clients, dealerships, brokers, and service providers.
  • Maintain accurate and up-to-date claim records and documentation.
  • Provide regular feedback and updates regarding claim progress and outcomes.
  • Liaise with sales and customer service teams to ensure seamless service delivery.
  • Resolve customer complaints and escalations professionally and empathetically.
  • Ensure all claims are handled with a high level of accuracy and attention to detail.
  • Deliver excellent customer service while maintaining company standards and compliance requirements

Desired Experience & Qualification

Minimum Requirements:

0–5 years’ relevant experience within the motor vehicle and/or insurance industry.
Technical background or qualification within the automotive industry preferred.
Relevant qualification and/or experience that supports suitability as a Claims Consultant.
Automotive or diesel trade qualification will be advantageous.
Good understanding of vehicle mechanical components and systems.
Computer literacy, including proficiency in Microsoft Office and related systems.


Skills & Competencies
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
High attention to detail and accuracy.
Strong analytical and problem-solving skills.
Ability to work effectively under pressure and meet deadlines.
Strong customer service and relationship management skills.
Good interpersonal and negotiation skills.
Proactive, motivated, and service-driven approach.
Ability to work independently as well as within a team environment.


Candidate Profile:
The ideal candidate is professional, solution-driven, and passionate about customer service. They should be capable of managing multiple claims simultaneously while maintaining accuracy, professionalism, and efficiency in a fast-paced environment. A technical understanding of vehicles and mechanical components will be highly beneficial in successfully assessing and managing claims.

Package & Remuneration

The salary is capped at R25,000 per month and will be determined according to a sliding scale based on the candidate’s qualifications, technical knowledge, and relevant experience.
A performance-based incentive structure will also apply once the employee has successfully completed their training period.

Interested?

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