1st or 2nd Line Support Engineer
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SUPPORT ENGINEER L1 / L2 (NETWORKING & VOICE)
Location - Sandton Johannesburg (1 day per week work from home).
Love solving problems? Hate standing still? This one’s for you.
Our client is a fast-moving tech business that grows its people from within, and its support team is where the growth starts. They want a Support Engineer with real energy, big curiosity and the drive to keep learning. Start at L1 or step in at L2, depending on what you bring.
Duties & Responsibilities
You’ll support customers across multiple platforms, troubleshooting routers, switches, firewalls, wireless and voice systems. You’ll dig in, find the fault and fix it fast. Level 2 engineers will also take on more complex escalations and drive them to resolution.
WHAT YOU’LL DO
- Diagnose and resolve network, voice and connectivity issues
- Analyse traffic and performance to spot bottlenecks and improvements
- Configure devices, run upgrades and keep things secure
- Log tickets and build knowledge base articles
- Work with clients and internal teams to find solutions
- Join the on-call rotation and travel to client sites occasionally
- Networking know-how (routing, switching, VLANs, firewalls, VPNs; BGP and OSPF for L2)
- Exposure to VoIP, SIP and unified communications
- Familiarity with vendors like Cisco, Juniper, Avaya or Microsoft
- Sharp analytical skills and a genuine love of problem solving
- Great communication, able to explain tech simply to non-techies
- Relevant certifications - CCNA essential. CCNP or voice/VoIP are a big plus
- Passionate, dynamic and full of VOOMA
- A self-starter who studies, experiments and asks questions without being told
- Hungry to grow and willing to do what it takes to get there
- Detail-focused, adaptable and a great team player
Ready to level up your career? Apply now with your CV.
Package & Remuneration
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