Contract Operations Manager

13 hours ago
JHB Eastern Suburbs, South Africa Blue Oak Personnel Full-time
Reference: JHB000396-BVZ-1

We are proud to be partnered with our Freight Forwarding client in recruiting for an opportunity to join their leading team.

The Contracts Operations Manager is responsible for the end-to-end management of a dedicated customer contract, ensuring contractual obligations, SLAs, KPIs, customer satisfaction, operational performance and profitability are achieved. The role provides overall leadership of contract operations, including transport, fleet, subcontractors and support functions, while driving operational efficiency, compliance, cost control and continuous improvement in line with customer and business requirements.

Duties & Responsibilities

Key Focus Areas:
  • Manage the full lifecycle of customer contracts, including start-ups, renewals, amendments and change management.
  • Act as the primary operational interface between the company and customer.
  • Ensure compliance with contractual obligations, SLAs, KPIs and service commitments.
  • Monitor contract performance, identify risks and implement corrective actions and continuous improvements.
  • Manage customer relationships, escalations, operational reviews and service delivery.
  • Oversee daily transport operations, fleet utilisation, route planning, driver management and resource allocation.
  • Manage contract P&L, budgets, costs, profitability, rate adjustments and financial reporting.
  • Monitor operational KPIs including fuel, kilometres, utilisation, on-time delivery, tonnage and fleet uptime.
  • Lead, manage and develop operational teams, including performance, discipline and employee engagement.
  • Ensure QHSE, legal, regulatory, mine and contractual compliance.
  • Manage reporting, dashboards, audits, data integrity and document control.
  • Identify opportunities for contract growth, cost optimisation and improved service delivery.

Minimum Requirements:
  • Matric
  • At least 5 years’ experience in transport management
  • At least 2 years’ experience as a manager
  • Knowledge of transport methods, costs and benefits
  • Good knowledge of Microsoft Office
  • Complex problem-solving skills / Good attention to detail / Good use of email / Excellent communicator
  • Technical Skills: Contract & SLA Management / Transport Operations Management / Supply Chain Management / Budgeting and Cost Control / Financial & P&L Management / KPI and Performance Management / Risk & Compliance Management / Customer Relationship Management / Fleet Management / Operational Planning & Resource Allocation / Advanced Microsoft Excel and Power BI / ERP and Transport Management Systems (TMS)


Blue Oak Personnel is a trusted recruitment agency with over 16 years of experience, specializing in the Freight Forwarding and Finance industries. By applying for this vacancy your CV will be uploaded to our system and will be considered for all current vacancies. If you have not been contacted within 2 weeks please consider your application unsuccessful.

Package & Remuneration

R81 200 plus Medical Aid Pension Fund Fuel allowance

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