ServiceNow Data Cleansing
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Job Title: ServiceNow Data Cleansing & Data Analysis Contractor
Location: Remote / Flexible
Engagement Type: Contract (Part-Time)
Start Date: ASAP
End Date: 30 June 2026
Capacity: Approximately 5 hours per day
About the Role
We are seeking an experienced contractor to provide specialist support in data cleansing and data analysis activities within ServiceNow. This engagement is critical to accelerating data quality improvements and ensuring accurate, reliable information for ongoing service management and reporting activities.
The successful candidate will play a key role in reviewing, validating, and remediating data to strengthen governance and support operational excellence.
Key Responsibilities
- Perform data cleansing, validation, and remediation activities within ServiceNow
- Conduct detailed data quality reviews and identify gaps or inconsistencies
- Support core data review and gap analysis initiatives
- Update and standardise records to improve data integrity
- Assist in establishing and maintaining data governance best practices
- Provide analytical insights to support service management and reporting needs
Key Requirements
- Proven experience in data cleansing, validation, and analysis
- Strong hands-on experience with ServiceNow or a similar service management platform (mandatory)
- Ability to conduct structured data quality assessments and remediation activities
- Experience supporting data governance and control processes
- Strong analytical and problem-solving skills
- High attention to detail and ability to work independently
Desirable Skills
- Technical skills that enable efficient data remediation (e.g., scripting, automation, reporting tools)
- Experience working within IT service management (ITSM) environments
- Knowledge of data governance frameworks and best practices
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