Senior Compliance Manager

General Compliance Team Leadership & Oversight

• Lead the General Compliance Team, providing independent second‑line oversight, advice, and constructive challenge to the Chief Compliance Officer (CCO).
• Support the CCO in identifying, assessing, monitoring, and managing branch compliance risk and in maintaining the Compliance Management Framework.
  
  Compliance Universe & Regulatory Monitoring
• Maintain a comprehensive compliance universe covering all obligations.
• Continuously monitor the regulatory environment to detect developments that affect the branch’s regulatory universe.
• Perform documented applicability and impact assessments, assign actions to owners, and track implementation to closure.
  
  Compliance Risk Management Plans (CRMPs)
• Assist in developing and maintaining CRMPs for prioritized obligations.
• Recommend improvements to operational procedures to enhance compliance.
• Oversee implementation of compliance procedures and quality‑assure CRMP reviews with business owners and subject‑matter experts.
  
  Training & Coverage Planning
• Guide the design and execution of a training programme on compliance matters affecting the bank.
• Help the CCO develop and deliver the annual compliance coverage plan, ensuring readiness as the designated backup for general compliance matters.
  
  Reporting & Escalation
• Promptly report material or systemic breaches and emerging risks to the CCO.
• Oversee root‑cause analysis, remediation, and closure evidence; support investigations of suspected non‑compliance.
• Coordinate regulatory requests, inspections, and meetings; act as first point of contact when delegated by the CCO.
• Escalate any late, inaccurate, or incomplete regulatory submissions and coordinate corrective action.
  
  Legal Contract Review
• Perform second‑level review of all branch legal contracts and assist the CCO in managing legal risk.
  
  Key Performance Indicators (KPAs)
  
  Compliance Policies
• Lead drafting and maintenance of compliance‑owned policies and procedures.
• Provide independent second‑line review of other branch policies, ensuring local regulatory and Head Office requirements are incorporated while business owners remain accountable.
• Review and maintain policy correctness per the Policy on Policy Management and regulatory changes.
• Ensure policies are drafted, reviewed, and approved within timelines set in the Compliance Plan.
  
  Compliance Process
• Establish and maintain a reasonable compliance framework (structures, processes, systems).
• Develop, update, and implement changes to the compliance policy, manual, and methodology.
• Maintain a current compliance universe; monitor regulatory developments; perform applicability and impact assessments; allocate actions; track to closure.
• Support the CCO in developing and managing the annual risk‑based compliance coverage plan with clear priorities, owners, deliverables, and quality standards. Escalate material deviations or resource constraints.
  
  Identification & Planning
• Maintain a regulatory reporting and obligations register (returns, notifications, information requests, deadlines, owners, approvals, evidence). Escalate risks of delay or non‑compliance.
• Coordinate and quality‑review work requested by Head Office, executive management, committees, line management, and regulators. Challenge completeness, accuracy, and evidence before CCO approval.
• Provide guidelines for compiling compliance reports.
• Assist the CCO in preparing and quality‑assuring regular reports to governance forums and Head Office covering risk profile, breaches, developments, monitoring results, and remediation status.
• Coordinate regulatory requests, inspections, and meetings; ensure responses are complete, accurate, approved, and submitted on time.
• Escalate any actual or potential late, inaccurate, or incomplete submissions; coordinate corrective action, root‑cause analysis, and notifications.
  
  Compliance Risk Management & Monitoring
• Facilitate, assist, and advise on CRMP development and maintenance for prioritized obligations. Ensure controls are adequate and effective.
• Lead and quality‑assure the General Compliance Team’s review of CRMPs with business owners and experts.
• Ensure a monitoring plan is included in the coverage plan; assign monitoring to relevant employees; enforce adherence.
• Develop and maintain monitoring working papers for compliance obligations.
• Perform documented second‑level quality review of monitoring scope, sampling, fieldwork, evidence, findings, ratings, and recommendations before CCO submission.
• Analyse compliance and conduct‑risk ML and KRIs to identify material or systemic weaknesses; promptly escalated findings and recommended actions to the CCO.
• Oversee root‑cause analysis and track remediation to verified closure; escalated overdue or disputed actions; assist investigations as directed.
• Conduct quality‑assured gap and compliance risk assessments for new or materially changed laws, products, services, systems, outsourcing arrangements, and business initiatives; advise on required policies, procedures, and controls before implementation.

Compliance Training

• Lead the design, delivery, and evaluation of risk‑based compliance training and other educational interventions.
• Conduct training‑needs assessments, ensure content quality, track attendance and assessment records, and evaluate effectiveness.
• Provide remedial training when gaps are identified.
• Deliver training within the timelines set in the Training Plan.
• Ensure all new employees complete Compliance training within 30 days of starting.

Legal Management

• Perform first‑level (or second‑level when required) reviews of legal agreements following the Legal Affairs Procedure Manual and delegated authority.
• Assess legal risk, propose necessary amendments, and disclose any conflict between legal advisory and compliance oversight to the CCO annually.
• When conducting a first‑level review, ensure a second‑level review is completed, the Contract Review Approval form is signed and returned within the stipulated timelines, and the register is updated.
• Store signed agreements in accordance with the procedure.
• Provide legal commentary and advice within the limits of your expertise.
  
  Corporate Governance, Company Secretarial, Regulatory Communication & Deputy Information Officer
• Assist the CCO with corporate governance and company secretarial duties as needed.
• Act as Deputy Information Officer under delegation from the CCC/Information Officer: support POPIA and PAIA compliance, handle data‑subject and access requests, manage privacy incidents and breaches, raise awareness, maintain records, and correspond with the Information Regulator.
• Escalate material matters promptly.
• Assist the CCO with presentations for regulatory meetings.
• Perform secretarial duties for the Social and Ethics Committee.
  
  Compliance Project Management
• Develop project plans and define scope.
• Coordinate with departments to identify action items and deadlines.
• Advise and assist stakeholders in executing action items.
• Deliver compliance projects in line with business and legislative requirements.
• Monitor progress continuously.
  
  Team Leader – General Compliance Team
• Conduct regular team meetings to share information, discuss the annual plan, monitor progress, and allocate responsibilities.
• Oversee all team activities, assign work based on competence and capacity, and report to the CCO on quality and timeliness.
• Translate the compliance coverage plan into team and individual work plans, monitor delivery, resolve bottlenecks, and report material delays or resource constraints to the CCO.
• Keep the team updated on regulatory changes and compliance information.
• Set performance objectives, coach and develop team members, conduct performance reviews, and recommend ratings per CCB’s performance management requirements (subject to CCO approval).
• Resolve conflicts promptly and maintain a culture of integrity, independence, constructive challenge, accountability, and timely escalation.
• Perform second‑level quality assurance of team outputs, ensuring working papers, evidence, conclusions, and reports meet approved methodology and review standards.
• Manage team attendance and leave to maintain coverage, in consultation with the CCO, and maintain cross‑training and backup arrangements.