Branch Manager

1 week ago
Tshwane Pretoria, South Africa Creative Leadership Solutions Full-time
Reference: PTA000132-AA-1

Our client, based in Pretoria, operates within the convenience retail sector and is committed to delivering an exceptional shopping experience to its customers. They are seeking a motivated and experienced Branch Manager to oversee multiple branches, ensuring efficient store operations, exceptional customer service, and effective team management.

Job Purpose:
To manage the day-to-day operations of multiple retail branches by overseeing staff, inventory, pricing, and store performance while ensuring high standards of customer service and operational excellence.

Duties & Responsibilities

REQUIREMENTS
Minimum education:
  • National Senior Certificate
Minimum applicable experience (years):
  • 2-5 years’ experience

Required nature of experience:
  • Retail store management
  • Multi-branch operations
  • Staff leadership and development
  • Inventory and stock management
  • Pricing and price analysis
  • Administrative and reporting functions
  • Customer service and operational management

Skills and Knowledge (essential):
  • Strong leadership and people management skills
  • Excellent communication and interpersonal skills
  • Strong organisational and multitasking abilities
  • Administrative and reporting skills
  • Price analysis and updating pricing structures
  • Inventory management and stock control

Other:
  • Fluent in Afrikaans and English
  • Valid driver's licence and own reliable transport
  • Willingness to travel weekly to Johannesburg

KEY PERFORMANCE AREAS

Store Operations
  • Oversee the daily operations of multiple retail branches
  • Ensure stores are clean, organised, and visually appealing
  • Maintain high operational and merchandising standards
  • Ensure compliance with company policies and procedures

Stock & Inventory Management
  • Monitor stock levels and conduct regular inventory checks
  • Manage stock ordering to ensure product availability
  • Minimise stock losses and improve inventory accuracy
  • Perform price analysis and update pricing where required

Staff Management
  • Recruit, train, motivate, and develop store employees
  • Monitor staff performance and provide ongoing coaching
  • Foster a positive, customer-focused team culture
  • Manage staff scheduling and attendance

Customer Service
  • Deliver exceptional customer service across all branches
  • Resolve customer queries and complaints professionally
  • Maintain a welcoming shopping environment
  • Promote customer satisfaction and loyalty

Administration & Reporting
  • Complete all administrative and reporting functions accurately
  • Monitor branch performance and identify improvement opportunities
  • Ensure compliance with operational and financial procedures
  • Support continuous improvement initiatives across all branches

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