Facilities Manager
4 weeks ago
Cape Town, Western Cape, South Africa
Tsebo Solutions Group
Full-time
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Duties & Responsibilities
Contractor and Service Provider Management
- Manage relationships with subcontractors, service providers, building owners, and stakeholders.
- Conduct regular contractor review meetings to ensure SLA compliance.
- Maintain contractor scorecards, service provider matrixes, and contract files.
- Ensure procurement and contract documentation is complete and audit-ready.
- Monitor contractor performance and ensure cost-effective service delivery.
Planning and Operational Management
- Support preventative maintenance programs and approved capital projects.
- Ensure adequate resources are available to meet contractual obligations.
- Review and approve overtime requests where applicable.
- Monitor departmental productivity and SLA performance.
- Prevent service failures and associated contractual penalties.
Project Management
- Assist with facilities-related projects and client initiatives.
- Coordinate communication with stakeholders throughout project lifecycles.
- Maintain project records, track progress, and resolve issues proactively.
- Ensure projects are completed within agreed requirements and timelines.
Financial and Commercial Management
- Manage and control contract and site budgets.
- Identify opportunities for revenue growth, cost savings, and operational efficiencies.
- Prepare monthly financial reports and client submissions.
- Produce and monitor fee, salary, and pass-through cost invoices.
- Follow up on outstanding payments and manage authorized expenditure within approved limits.
Customer and Client Relationship Management
- Build and maintain strong client relationships.
- Ensure delivery of high-quality facilities management services.
- Address client concerns and service issues promptly.
- Achieve and maintain customer satisfaction audit scores of 85% or higher.
- Implement best practices that improve customer experience and service delivery.
Departmental Effectiveness
- Ensure all facilities operations comply with SLA requirements.
- Conduct technical audits and workplace inspections.
- Maintain professional grooming and presentation standards within teams.
- Ensure departmental equipment and tools remain operational and fit for purpose.
- Ensure sufficient staffing levels to meet operational requirements.
SHEQ (Safety, Health, Environment and Quality)
- Manage compliance with all SHEQ requirements.
- Drive continuous improvement initiatives.
- Support compliance with Occupational Health and Safety legislation.
- Promote safe work practices across the site.
- Ensure adherence to ISO 9001, ISO 14001 and ISO 45001 standards.
People Management (HR & IR)
- Lead, coach, and develop technical and non-technical staff.
- Manage attendance, productivity, and performance.
- Conduct bi-annual performance reviews and establish Personal Development Plans.
- Identify and coordinate staff training requirements.
- Manage disciplinary processes in accordance with company policies and labour legislation.
- Maintain positive employee relations and workplace engagement.
Reporting and Governance
- Compile technical, operational, and management reports.
- Monitor helpdesk performance and SLA compliance.
- Produce client reports and ad-hoc management reports.
- Ensure incident reports and compliance documentation are submitted timeously.