IT Technician
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Introduction
Our client is seeking a proactive and technically skilled IT Technician to provide day-to-day technical support and ensure the efficient, secure and reliable operation of the organisation's IT systems.
The successful candidate will provide support across hardware, software, Microsoft 365, networks, email, printers and end-user devices. This position would suit an IT professional with approximately 2–3 years' hands-on IT support experience who enjoys troubleshooting and assisting users.
This position will be a 3 month contract, with possible extension.
Duties & Responsibilities
Duties & Responsibilities
- Provide day-to-day technical and end-user IT support.
- Troubleshoot hardware, software and network-related issues.
- Configure and troubleshoot IMAP/POP email accounts.
- Provide Microsoft 365 / Office 365 support.
- Create and manage users and reset passwords within Active Directory.
- Assist with basic macOS troubleshooting and email configuration.
- Set up and configure OneDrive, including mapping and backup requirements.
- Install, configure and maintain computers, operating systems and software.
- Set up employee workstations and peripheral devices, including printers, routers, keyboards and other hardware.
- Diagnose and resolve PC and hardware-related faults.
- Configure and troubleshoot network printers.
- Assist with local network maintenance and troubleshooting.
- Monitor IT equipment to ensure optimum functionality and performance.
- Maintain accurate ICT asset records and assist with IT asset management.
- Support data backup and off-site backup processes.
- Assist in maintaining the security and privacy of networks, systems and company information.
- Guide and train users on the appropriate and secure use of IT systems and equipment.
- Perform preventative maintenance and proactively identify potential IT issues.
- Keep up to date with new technologies, systems and IT best practices.
Desired Experience & Qualification
Desired Experience & Qualification
- Matric / Grade 12.
- Degree or Diploma in Information Technology or a related field.
- CompTIA A+ and/or N+ or equivalent PC/networking qualification.
- Approximately 2–3 years' relevant IT support / IT Technician experience.
- Practical knowledge of Microsoft 365 / Office 365.
- Experience with Active Directory user administration.
- Good understanding of PC hardware and networking.
- Experience troubleshooting network, printer, email, hardware and software issues.
- Exposure to OneDrive setup and support.
- Basic macOS support experience would be advantageous.
- Good communication and end-user support skills.
- Strong troubleshooting and problem-solving ability.
- Proactive, organised and service orientated.
- Valid driver's licence is essential.
Key Skills
IT Support | Desktop Support | Microsoft 365 | Office 365 | Active Directory | OneDrive | Networking | A+ | N+ | Hardware Support | Software Support | Network Troubleshooting | Printer Support | macOS | IT Asset Management
Package & Remuneration
R15000 - R25000
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