Operations Manager

3 days ago
Gauteng, South Africa Precision Recruitment International Full-time

Introduction

The Operations Manager will provide strategic and operational leadership across multiple brands and business units, ensuring operational excellence, revenue growth, profitability, cost efficiency and exceptional customer experience. The role requires a commercially driven executive capable of managing large-scale, multi-site, multi-brand operations with full Profit and Loss (P&L) accountability while ensuring effective execution of the Group's strategy.

Duties & Responsibilities

  • Provide strategic leadership and oversight across multiple brands, business units and operational locations.
  • Drive revenue growth, profitability, operational efficiency and execution of the Group's strategic objectives.
  • Assume full accountability for multi-brand P&L performance, budgets, financial targets and cost control.
  • Develop and implement operational strategies to improve productivity, efficiency and business performance.
  • Ensure consistent operational standards, customer service excellence and brand compliance across all locations.
  • Identify and execute business expansion, growth and profitability improvement opportunities.
  • Oversee resource allocation, procurement, supply chain efficiency and operational cost optimisation.
  • Lead, develop and manage senior operational teams, fostering a culture of accountability and high performance.
  • Monitor business performance through KPIs and implement corrective measures where necessary.
  • Ensure compliance with relevant regulations, corporate policies, health and safety standards.
  • Provide strategic and operational performance reports to Group executive leadership.

Desired Experience & Qualification

  • Bachelor's degree in Business Administration, Hospitality, Operations Management or a related field.
  • MBA or relevant postgraduate qualification preferred.
  • Minimum 15 years' professional experience, including at least 7 years in senior operations leadership.
  • Extensive experience within QSR, restaurants, hospitality, retail or FMCG.
  • Proven experience managing large-scale, multi-site, multi-brand businesses with full P&L accountability.
  • Demonstrated success in driving revenue growth, profitability, cost optimisation and operational excellence.
  • Strong commercial acumen, financial management and strategic leadership capabilities.
  • Proven ability to lead large, diverse teams and manage complex business operations.

 

KEY COMPETENCIES

  • Strategic and commercial leadership
  • Financial management and P&L accountability
  • Multi-brand and multi-site operations management
  • Revenue growth and business development
  • Cost control and operational efficiency
  • Customer experience and service excellence
  • People leadership and performance management
  • Strong analytical, decision-making and problem-solving skills

 

CRITICAL REQUIREMENT

Candidates must demonstrate proven experience managing a large, multi-site, multi-brand business with full responsibility for revenue, profitability and P&L performance, rather than experience limited to managing an operations department.

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