Retail Store Assistant

1 week ago
Kimberley, South Africa Dis-Chem Full-time

Description

Dis-Chem Pharmacies has an opportunity available for a Retail Store Assistant to join the team at our North Cape Mall Store in Kimberley, Northern Cape.

The main purpose of this role is to assist with the overall management of the store, ensuring that operational and administrative duties are performed in accordance with standard policies and procedures.

Minimum Requirements

Essential

  • Grade 12 / Matric.
  • Basic computer skills, including Word, Excel and Outlook, as well as SAP.
  • Retail experience.


Duties and Responsibilities

  • Manage and report all customer compliments and complaints to management.
  • Establish and maintain professional relationships with customers.
  • Ensure all customer stock queries are dealt with and resolved.
  • Maintain effective external communication with customers when feedback is required.
  • Assist customers with enquiries and refer them to the appropriate departments where applicable.
  • Adhere to the customer turnover-per-hour rate in accordance with the company benchmark.
  • Manage shorts and overs at the point of sale, including floats.
  • Manage refund and return transactions.
  • Ensure that back shopping and returned goods are handled correctly.
  • Verify and review deliveries and invoices for total accuracy.
  • Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
  • Manage and control high-risk stock.
  • Prepare the run reconciliation on a daily basis.
  • Prepare, order and receive branch change requirements to ensure cashiers have sufficient change and maintain optimal customer service levels.
  • Maintain effective liaison between relevant parties.
  • Maintain effective document control, including but not limited to floats, petty cash and cash on hand.


Competencies

Essential

  • Retail administration and operational knowledge.
  • Strong team-player skills and good customer relations.
  • Leadership and management skills.
  • Trustworthy and honest.
  • Ability to work effectively under pressure.
  • Deadline-driven.


Special Conditions of Employment

  • South African citizen.
  • MIE, clear criminal and credit records.
  • Driver’s licence and/or own reliable transport.


Remuneration and Benefits

  • Market-related salary.
  • Medical aid.
  • Provident fund.
  • Staff account.


Important Information

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVE NOT BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process, aligned to Dis-Chem’s Employment Equity and Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Package & Remuneration

Market Related

About Us

Since our founding in 1978, Dis-Chem has grown into South Africa’s leading health-and-wellness retail chain — with over 20 000 employees across our stores and head office. Today, with over 300 stores across South Africa, Botswana and Namibia, Dis-Chem is the heartbeat of health, wellness and everyday value.

When you join our Retail team, you become part of a culture that blends service excellence, every-day value (our Everyday Low Price strategy) and expert support in beauty, health, sport nutrition and wellness.

When you join our Retail team, you become part of a culture that blends service excellence, every-day value (our Everyday Low Price strategy) and expert support in beauty, health, sport nutrition and wellness.

What Makes Retail at Dis-Chem exciting

  • You’ll work in a store environment known for high foot-traffic, brand trust, and strong retailer reputation.
  • We emphasise growth: training, development, identifying you for future leadership roles.
  • You are our “front-line” – greeting customers, understanding their needs, assisting them to find the right health, wellness and beauty products.

What You Get

  • A job where you directly impact people’s wellbeing and shopping-experience, not just selling stuff.
  • A solid brand behind you, with a large footprint nationally, meaning real opportunities across stores.
  • Training and career-pathing: entry level to senior retail/operations roles.
  • Discounts and benefits: as a retail employer focused on health/wellness you’ll get priority customer pricing.
  • For those who step up: possibility of moving into supervisory, store-management or even broader operations roles.


Join Our Journey
We are a community of doers, dreamers and difference-makers. If you are ready to grow your career and be part of something bigger, see listy of current open vacancies below.

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