NOC Manager

3 days ago
Johannesburg North, South Africa Network IT Full-time
Reference: ITA006263-Caity-1

Are you an experienced NOC leader with a strong telecommunications or ISP background? This opportunity offers the chance to lead a high-performing operations team, drive network reliability, and play a critical role in ensuring exceptional service delivery across a fast-paced connectivity environment.

Duties & Responsibilities

A leading technology and connectivity provider is seeking a hands-on NOC Manager to lead its Network Operations Centre. This role is responsible for overseeing daily NOC operations, managing technical teams, and ensuring the stability, performance, and availability of critical network services.
The successful candidate will lead both operational and technical initiatives, driving service excellence while ensuring incidents are managed effectively and network performance remains at the highest standard. You will work closely with multiple business units to improve service delivery, implement operational improvements, and enhance customer satisfaction.
This role is ideal for a strong technical leader who enjoys problem-solving, incident management, and developing high-performing teams within a demanding operational environment.

Key Responsibilities

  • Lead, mentor, and develop Tier 1 and Tier 2 NOC teams.
  • Oversee 24/7 network operations and service availability.
  • Monitor network performance, uptime, latency, and service quality metrics.
  • Ensure SLA compliance and effective operational support delivery.
  • Manage incident response, outage restoration, and root cause analysis activities.
  • Act as the primary escalation point for critical incidents and major client issues.
  • Produce performance reports, operational insights, and ticket trend analysis.
  • Drive continuous improvement initiatives across network operations.
  • Implement monitoring, automation, and operational efficiency enhancements.
  • Collaborate with field services and operations teams to coordinate technical resolutions.
  • Identify trends and proactively mitigate risks before they impact service delivery.

Job Experience and Skills Required

  • Relevant qualification in Information Technology, Networking, Telecommunications, or a related field.
  • Industry certifications will be advantageous.
  • Proven experience managing a NOC within a Telecommunications or ISP environment.
  • Experience leading technical support and network operations teams.
  • Strong background in incident management and operational service delivery.
  • Experience working within SLA-driven environments.
  • Demonstrated ability to manage escalations and major network incidents.
  • Experience improving operational performance through process optimisation and automation.
  • LTE technologies.
  • Fibre connectivity solutions.
  • Virtual APNs.
  • IP networking.
  • Network monitoring and performance management.
  • Incident management and root cause analysis.
  • Operational reporting and analytics.
  • Network troubleshooting and diagnostics.
  • Service delivery management.
  • Monitoring and automation tools.
Apply Now
 
For more exciting IT vacancies, visit: https://www.networkrecruitmentinternational.com/it-jobs

We also specialise in recruiting for:
  • Software Developers (Back-End, Front-End, Full Stack)
  • Mobile Developers
  • Business & Systems Analysts
  • BI & SQL Experts
  • UI/UX Professionals
  • Data Scientists & Data Analysts
  • Big Data Professionals
  • Cloud Experts
  • Infrastructure Specialists
  • DevOps & SecOps Engineers
  • Cybersecurity Specialists
  • SEO / Digital Designers
If you have not received feedback within two weeks, please consider your application unsuccessful. Your profile will remain in our database for future opportunities.

For more information, contact:
Caitlin Ferley
Recruitment Consultant
Linkedin: www.linkedin.com/in/caitlin-ferley-b94a80218

  • NOC Manager

    11 hours ago

    Johannesburg, South Africa Network Recruitment Full-time

    A leading technology and connectivity provider is seeking a hands-on NOC Manager to lead its Network Operations Centre. This role is responsible for overseeing daily NOC operations, managing technical teams, and ensuring the stability, performance, and availability of critical network services. The successful candidate will lead both operational and...

  • NOC Engineer

    3 days ago

    Johannesburg, South Africa Reunert Limited Full-time

    IntroductionAre you a technically driven individual with a passion for network monitoring and IT support? We are looking for a skilled and motivated NOC Engineer to join our dynamic Network Operations Centre team. About the Role As a NOC Engineer, you will play a critical role in ensuring all open service calls are resolved within stipulated timeframes. You...

  • NOC Engineer

    3 days ago

    Johannesburg South, Gauteng, South Africa Prime System Solutions Remote Full-time

    DescriptionWe are seeking a NOC Engineer (Network Operations Center Engineer) responsible for maintaining a stable and secure IT environment for our clients while addressing potential issues before they escalate. This role focuses on ensuring optimal network performance and performing routine maintenance of network devices. The candidate must value best...

  • NOC Analyst II

    3 days ago

    Johannesburg, Gauteng, South Africa Prime System Solutions Remote Full-time

    DescriptionWe are seeking a NOC Analyst II to join our Network Operations Center team, supporting hundreds of municipalities and organizations across the United States and Canada. This is a mid-level overnight position for a technically strong professional who can independently manage complex network and system issues, mentor junior analysts, and ensure...

  • Network Operations Centre

    3 days ago

    Johannesburg, South Africa Seidor Remote Full-time

    SEIDOR Networks is looking for a NOC Engineer to join a growing team based in Woodmead, JHB. The SEIDOR Networks NOC performs exception-based remote monitoring of customer network devices, servers and endpoints to key global regions. Exceptions are identified and automatically logged to provide remote technical IT support to these customers. He/she is...

  • NOC Engineer

    11 hours ago

    Johannesburg, Gauteng, South Africa University of Fort Hare Full-time R 240,000 - R 360,000 Contract

    Our ISP client in Johannesburg is looking for a motivated and detail-oriented Voice NOC Engineer (Level 2) to join their Network Operations Centre team on a contract basis. This role is ideal for a candidate with a passion for VoIP, Hosted PBX, SIP, and voice services who enjoys troubleshooting technical issues and delivering exceptional customer support. As...

  • NOC Operations Leader

    11 hours ago

    johannesburg, gauteng, South Africa Network Recruitment Full-time R 1 Contract

    Network Recruitment is seeking a hands-on NOC Manager to lead its Network Operations Centre. You will oversee 24/7 network operations, drive incident management, and ensure high availability of critical services. The role requires leadership of Tier 1 and Tier 2 teams, strong monitoring and automation focus, and collaboration with field services to improve...

  • Voice NOC Engineer: VoIP

    7 hours ago

    Johannesburg, Gauteng, South Africa University of Fort Hare Full-time

    University of Fort Hare seeks a motivated Voice NOC Engineer (Level 2) to join the Network Operations Centre in Johannesburg on a contract basis. You will monitor and support voice platforms, troubleshoot VoIP incidents, manage tickets, and coordinate escalations to restore services within SLA.You’ll work with customers, technicians, vendors and internal...

  • Remote NOC

    3 days ago

    Johannesburg, Gauteng, South Africa Praxis Tech Full-time

    Sizekhaya is an entry-level IT Operations & Service Management (ITSM) specialist role in Johannesburg, South Africa. The position focuses on ITIL-based workflows, monitoring systems in a NOC, and incident logging with L1/L2 support.The ideal candidate has a degree or diploma in IT/CS/IS, understands ITIL basics, and showcases strong analytical,...

  • Remote NOC Engineer – Tier 3/4 MSP Specialist

    2 days ago

    Johannesburg, Gauteng, South Africa HIREXE Remote Full-time R 1 Contract

    A remote Managed Service Provider is seeking a NOC Engineer to monitor and troubleshoot network and infrastructure issues. This hands-on role requires 5+ years of experience in an MSP environment and proficiency in tools like ServiceNow and LogicMonitor. Candidates should have strong skills in troubleshooting and escalation management, along with a...

Similar jobs in Johannesburg North

Related offers