Training Specialist

Bongo Credit is a new consumer finance business being established in South Africa, backed by the experience of an international financial services group with a presence across South Africa, Namibia, Botswana, and Lesotho.

We are built on the principles of responsible lending, fair customer treatment, and full transparency because we believe people deserve to understand exactly what they are signing up for. We carefully assess affordability, protect customer data, and operate in full compliance with South African laws and regulatory requirements.

Our mission is simple: to provide financial products that are clear, accessible, and genuinely suitable for the people who use them. As we continue to grow, we are committed to building lasting relationships with our customers, our partners, our employees, and the regulators we work alongside.

As we establish and expand our South African operations, we are looking for an energetic and people-focused Training Specialist to build our learning function from the ground up. This is an exciting opportunity to shape how our people learn, grow, and deliver great service from their very first day.

You will own training and onboarding for our South African business, making sure every employee has the knowledge and skills to do their job well, serve customers responsibly, and stay compliant. Working closely with HR, Operations, Quality Assurance, and department heads, you will turn business needs into practical, engaging learning.

• Identify training needs with management, based on performance trends, quality findings, and business changes, and build annual and quarterly training plans.
• Design, coordinate, and deliver classroom, virtual, and on-the-job training on products, processes, systems, compliance, and customer service.
• Create short, on-demand micro-learning videos so employees can refresh key topics independently, and keep the video library up to date.
• Run onboarding and induction programmes, and support new employees through their first months.
• Develop and update training manuals, guides, presentations, assessments, and e-learning content.
• Conduct knowledge assessments and skills evaluations, and deliver refresher or remedial training where needed.
• Measure training effectiveness and recommend development and performance improvements to management.
• Support the rollout of new systems, products, and procedures, and promote consistent processes across the business.
• Maintain training records, attendance registers, and completion data, and prepare monthly training reports.
• Coordinate external training providers and support training budget planning.

• Diploma or degree in Education, Human Resources, Training & Development, Business Management, Finance, Banking, or a related field.
• At least 2–3 years’ experience in training, learning and development, facilitation, or coaching.
• Experience designing and delivering training programmes, materials, and assessments.
• Strong knowledge of adult learning principles and facilitation techniques.
• Excellent presentation, communication, and public speaking skills.
• Experience creating e-learning, video, or multimedia training content will be an advantage.
• Experience delivering training in financial services, lending, banking, call centre, or customer service environments will be an advantage.
• Facilitation, assessor, coaching, or instructional design certifications will be an advantage.
• Proficiency in MS Office and comfort with digital content-creation tools.
• Strong organisational and analytical skills, with the ability to manage multiple priorities independently.
• Patient, proactive, and passionate about helping people grow.
• Willingness to travel when required.

• A unique opportunity to build the training function from the ground up in a fast-growing business in South Africa.
• Real ownership: your programmes will shape how every new employee starts and grows with us.
• Close collaboration with HR and business leaders, with support from an experienced international team.
• Room to experiment with modern learning formats, from micro-learning videos to e-learning.
• An international, collaborative culture built on our shared value: We Win Together.
• Tailored learning and professional development opportunities.
• A competitive salary.