Sales Consultant: Hire Desk

  JOB DESCRIPTION JOB DESCRIPTION IN TERMS OF SECTION 7(4) OF THE MHSA AND REGULATION 2.9.2. Position Detail Job Title Sales Consultant: Hire Desk Direct Line Manager Sales Manager Job Grade CL Department Sales -Hire Desk                                         Purpose Statement To manage and grow house accounts and newly acquired accounts through efficient hire desk sales support, ensuring smooth onboarding, customer satisfaction, and maximisation of rental opportunities.   The role focuses on converting new accounts into long-term clients by providing excellent service, accurate administration of hire contracts, and proactive customer relationship management. The Sales Consultant ensures that new customers are effectively integrated into Eazi Access’s systems and processes while contributing to the achievement of branch sales and rental targets.    Key performance areas (to translate into a measure of success) New Account Onboarding & Growth Hire Desk Sales & Revenue Generation Customer Relationship Management (New Clients) Administration, Hire Contracts & Reporting Coordination of Equipment Availability & Delivery Compliance with Company Standards & SHEQ Other   Main Outputs and Responsibilities for This Position AREA/TYPE    RESPONSIBILITY New Account Onboarding & Growth ·        Contact and welcome new clients allocated by field sales or marketing. ·        Capture new client details on CRM/ERP system. ·        Guide customers through credit application, account activation, and hire process. ·        Ensure compliance checks (credit, SHEQ documentation, insurance) are completed. ·        Support smooth transition of new accounts into house accounts after initial onboarding period. Hire Desk Sales & Revenue Generation ·        Handle all incoming hire requests from new accounts. ·        Manage and process hire requests from existing house accounts, ensuring continuity of service. ·        Prepare and issue quotations in line with pricing structures. ·        Follow up on quotations to secure bookings. ·        Convert enquiries into confirmed hire contracts. ·        Promote rental services to maximise utilisation of equipment. ·        Identify opportunities for upselling and cross-selling. Customer Relationship Management ·        Build strong relationships with new customers to ensure satisfaction and repeat business. ·        Serve as main point of contact for new clients during the first 3–6 months. ·        Maintain and strengthen long-term relationships with house accounts to drive loyalty and retention. ·        Respond to customer queries quickly and professionally. ·        Escalate service issues to operations/logistics and follow up until resolved. ·        Conduct courtesy check-ins after deliveries/collections to ensure satisfaction. ·        Conduct regular account reviews with house accounts to identify growth opportunities. Administration, Hire Contracts & Reporting ·        Draft, check, and finalise hire contracts with accurate details (rates, durations, machine specs). ·        File contracts and supporting documents per company policy. ·        Ensure signed contracts are uploaded and communicated to relevant departments. ·        Update CRM/ERP records consistently for both new and house accounts to ensure accurate reporting. Coordination of Equipment Availability & Delivery ·        Confirm machine availability with operations before finalising contracts. ·        Liaise with logistics for delivery and collection scheduling. ·        Track delivery progress and keep customer informed. ·        Follow up on off-hired equipment to ensure timely return and billing accuracy. ·        Proactively monitor utilisation for house accounts to anticipate repeat hire needs. Compliance with Company Standards & SHEQ ·        Ensure adherence to company policies, procedures, and SHEQ requirements. Other ·        Work closely with field sales consultants for smooth handover of new clients. ·        Collaborate with key account managers and house account owners to align on customer strategies. ·        Collaborate with credit control, logistics, and service teams to deliver end-to-end customer satisfaction. ·        Perform any other lawful and reasonable duties as required. ·        Assist with basic invoicing tasks related to house and new accounts, ensuring accuracy and timely processing. ·        Liaise with accounts or finance team to support invoice related queries or adjustments         Any other lawful and reasonable outputs and responsibilities that may be required.                                 Qualifications Minimum   ·         Matric Preferred ·        Diploma in Sales, Business Administration, or related field                                                            Experience ·        3–5 years’ experience in hire desk sales, rentals, or customer service (equipment hire or material handling industry advantageous) ·        Experience in managing new customer accounts, onboarding processes, and ensuring repeat business ·        Strong background in contract preparation, quotations, and working with CRM/ERP systems                                                                 Knowledge ·        Hire desk operations and rental industry practices ·        Customer onboarding and account development principles ·        CRM and sales administration systems ·        SHEQ requirements (advantageous)                                                                           Skills ·        Customer service and relationship management ·        Strong communication and interpersonal skills ·        Organizational and time management skills ·        Negotiation and influencing skills ·        Attention to detail and accuracy in administration                                                   Behavioral Competencies ·        Integrity ·        Logical and Analytical ·        Interpersonal Skills ·        Resilience ·        Persuasiveness ·        Energy and Drive ·        Quality Orientation ·        Planning and organizing