SPA Reception

SPA GUEST RELATIONS OFFICER (live-in) 5* LUXURY LODGE - Ladysmith (KZN) - South Africa STARTING DATE: ASAP / February 2026 REPORTS to: Spa Manager OPERATING HOURS: Monday - Sunday (Shifts apply) 09:00am - 18:00pm (may be adjusted based on occupancy / seasonal demands) Leave cycle - 21 days ON / 7 days OFF SALARY & COMPANY BENEFITS: R9,000 Basic Salary per month (Based on desired experience & skill level) Shared accommodation with all amenities (house share) R1,200 Meal Allowance from canteen  Staff transport from staff accommodation to lodge Medical Aid benefit allowance (company contribution) All additional benefits apply upon successfully completing probation period. MINIMUM REQUIREMENTS: Matric (Grade 12) / Senior National Certificate SPA Reception experience of a luxury Hotel or Day Spa property - essential (Day Spa, Hotel Spa, Cruise Ship Spa or Lodge) Excellent command of English (speak & write)  SPA Bookings system confident - you must be computer literate and able to navigate booking systems Highly presentable and beautifully groomed - polished and professional in appearance Confidence in speaking with guests from all nationalities - including UHNW and VIP / Celebrities  EXPERIENCE: Guest Relations employment experience in Luxury Day Spa / Resort or Hotel High-end, luxury hospitality experience (front-facing department) Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly) Exceptional guest/patient relations Prior experience as a spa therapist is advantageous  Prior experience working with UHNW clients KPI: Guest Experience & Front-of-House Excellence Spa Coordination & Scheduling Operational Oversight Sales, Stock & Administration Team Dynamics Representing the brand SKILLS & ABILITIES: A natural host/ess with an authentic passion for guest care. Self-motivated, dependable, and solution oriented. Calm and composed under pressure, with strong attention to detail. A positive team player who thrives in a collaborative, guest-focused environment.