Tzaneen Control Room Manager

Tzaneen Control Room Manager

Position Type: Permanent

Industry: Automotive / Motoring

Location: Tzaneen, Limpopo

About Our Client

Representing a diverse portfolio of the world's leading passenger, commercial, and emerging electric vehicle brands, our client's dealerships offer an all-inclusive motoring solution—encompassing new and pre-owned vehicle sales, finance and insurance (F&I) services, specialized workshops, aftermarket performance tuning, and genuine parts procurement. Backed by a strong balance sheet, entrenched standard operating procedures, and industry-leading systems, this group is built on a culture of integrity, a "can-do" attitude, and a continuous commitment to the training and development of its workforce.

About the Role

We are seeking an analytical, process-driven Control Room Manager to centralize sales flow, F&I governance, and lead distribution at a dealership in Tzaneen. In this pivotal operational post, you will oversee digital lead pipelines, manage sales administration, enforce FAIS/FICA compliance standards, and optimize lead-to-deal conversion rates across the business.

What's on Offer?

• Basic Salary: Highly Negotiable (dependent on relevant dealership operations and F&I experience).

• Incentives: Performance-based incentive structure linked to lead conversion, deal flow turnaround, and compliance accuracy.

• Medical Aid: 50% company contribution (capped at a maximum of R9,260.50).

• Gap Cover: Compulsory at R199.00 per month for all employees joining the medical aid scheme.

• Pension Fund: 8% company contribution (applicable to permanent employment following successful completion of a 3-month probation period).

• Leave Days: 15 working days per annum (subject to company policy: leave cannot be taken for more than 10 consecutive working days and may not be taken over month-end).

• Standard Working Procedures (SWP): Structured onboarding with comprehensive standard operating procedures provided within your first week.

Working Hours & Environment

• Standard Hours: Dealership retail trading hours (Monday to Friday, including rotational Saturday shift schedules as per retail dealership operational requirements).

• Environment: Modern, process-centric control room and administration hub operating within a fast-moving motor dealership group.

• Compliance & Operations: Strict adherence to dealership standard working procedures, POPIA regulations, CRM data integrity, and FAIS/FICA compliance frameworks.

Key Responsibilities

• Lead Ingestion & Speed-to-Lead: Monitor incoming digital leads across all third-party aggregators, OEM channels, and dealership social media platforms, assigning leads instantly to sales teams.

• F&I & Sales Admin Oversight: Supervise the administration of vehicle deals from initial finance application through to invoicing, payment verification, and licensing.

• Lead Conversion & SLA Tracking: Enforce strict sales executive response-time SLAs and lead follow-up cadences; reactivate cold/lost prospects.

• Compliance & Governance: Ensure all deals adhere strictly to F&I regulations, National Credit Act (NCA), FAIS, FICA, and internal group governance.

• DMS & Systems Administration: Maintain optimal system discipline inside the DMS (such as Evolve) and lead management CRM software.

• Executive Performance Reporting: Generate analytics on speed-to-lead, lead source performance, finance approval ratios, and sales executive conversion rates for management review.

Requirements & Qualifications

• Education: Grade 12 / Matric certificate is strictly required.

• Experience: Minimum 5 years of relevant automotive dealership operational, sales administration, or control room experience.

• F&I Accreditation: Qualified F&I Manager qualification (NQF 4/5, FAIS credits, and RE5) is highly preferred.

• Financial Acumen: Strong command of deal structuring, vehicle finance, gross margins, and administrative cost contr