People Partner

2 weeks ago

Cape Town, Western Cape, South Africa Huntswood Full time R900 000 - R1 200 000 per year

Please note: This role is based on-site (5 days in office - Cape Town, Operational hours 9am-6pm)

To establish a strategic partnership with the operation and ensure that people practices are aligned with operational practices to yield optimal performance.

Role Profile:

Industrial/Employee Relations:

  • To provide advisory in relation to misconduct, operational requirements, incapacities, grievances, and dispute resolution.
  • To facilitate/cheer all matters relating to misconduct, incapacity, operational requirements , grievances, and disputes.
  • Mitigate and defend Industrial relations risk at the CCMA.
  • Actively identifies gaps, proposes, and implements changes within contractual frame works and organisational policies.
  • Driving Employment Equity and ensuring adherence to policies.
  • To ensure compliance to legal, business and client requirements.

Performance Improvement:

  • Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Promotes performance management and calibration sessions.
  • Proposes changes for continuous improvement.
  • Identifies poor performers and implements measurable change to yield positive outcomes.

.

Engagement:

  • Acts as a single point of the contact for the employees and managers in the business unit.
  • Proactively supports the delivery of People Processes.
  • Weekly meetings with stakeholders to conduct a needs analysis and provide feedback on People actions
  • Analyses client feedback and processes and use this feedback to ensure service enhancements.
  • Engages with management team and pro-actively, responds to queries promptly and ensures that opportunities for improvements are actioned and measured.
  • Performs a support role for the business by ensuring collaboration and pro-active communication between departments.
  • Presentation of MBR and suggestions about change management
  • To provide meaningful reporting to facilitate business decisions.

Absence Management/Attrition:

  • Reviewing exit information and driving positive change.
  • Performing stay interviews.
  • Identifying proactive measures reduce and mitigate attrition.
  • Facilitate employee ambassador sessions and collaborate with respective departments to yield positive change.

Reporting:

  • Work closely with all stake holders to understand reporting requirements and compiling necessary reports to impact positive change.

Design & Delivery

  • Liaising with the People Projects Partner and other stake holders to timeously contribute to the successful delivery and completion of people and business-related projects.

Experience/Qualifications

  • Grade 12 or equivalent NQF level qualification
  • Tertiary qualification or equivalent NQF qualification
  • 5-7 years' experience in a Human Resources or Management role
  • Previous experience in a call centre advantageous
  • Strong MS Excel and PowerPoint skills

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