Duty Manager

6 days ago

Ermelo, Mpumalanga, South Africa Khayalami Hotels Full time

VACANCY: Duty Manager (Assistant Hotel Manager: Ermelo)

SALARY: R Based on experience and qualifications with company benefits)

THIS IS A LIVE IN POSITION / TO START: ASAP

Khayalami Hotels in Mpumalanga is looking for an Assistant Hotel Manager. The Assistant Hotel Manager's role is to enhance the operational efficiency and service quality of the Hotel, in conjunction with the General Manager, providing the service which creates the platform whereby teams can excel and meet their underlying objectives within their departments.

RESPONSIBILITIES:

Responsible for managing the full operations, service, logistics and activities of the Hotel Team, with special focus on Food & Beverage Management.

Ensure that guests receive exceptional levels of personalised service

Assist the HOD's in ensuring that guest spaces and facilities are impeccably maintained and fully functional.

Ensure that policies, processes and standards directly affecting the guests reflects their safety, security and preferences.

Develop, implement and monitor systems and methods that capture and communicate guest preferences

Ensure that brand standards are upheld, ensuring a streamlined and effective structure in line with hospitality trends.

Effective departmental meetings take place, accurate minutes are taken and follow ups completed.

Assist in achieving the best procurement agreements for the property

To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.

Be readily available to deal with all guest queries and complaints.

Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

REQUIREMENTS:

Hospitality Certificate or Hospitality Management Diploma qualification

At least 10 years plus experience within the hospitality industry in 3- & 4-star property with at least 30 rooms

Must have at least 5 years of general management experience

Advanced computer skills including Hotel PMS systems

Good knowledge of F&B, rooms division

High level of customer service, leadership skills, high level of numeracy skills, disciplined, organized, attention to detail, deadline driven, and cost control skills essential.

Excellent Communication Skills

High degree of self-motivation and ambition

Code 8/10 Driver's licence.

Email a comprehensive CV to (NB: Our Gmail account used for filtering only)

Indicate the position you are applying for in the subject.

Communication will be limited to shortlisted candidates

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