Network Engineer

Position Reports to:    Manager Network Engineer  

Division: Taxpayer Engagement

Location: Landbank Office-Brooklyn

Advert Closing Date:  16 January 2026

About the Position

In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country.  Integrity is key to the organisation.

Job Purpose

To provide the technical skills to support the optimal management and operation of all Data and Voice communication related infrastructure in the production environment as well as providing infrastructure-facing support processes to facilitate delivery of ICT Services through a Service Management System for managing of tickets for IT service requests and IT service outages as recorded or logged via all service channels.

Education and Experience

National Diploma/Advanced Certificate (NQF 6)  in Computer Science or Electrical Engineering Light Current, with 2 - 3 years' experience in a Network Operation Centre or IT Operations environment, of which 1 - 2 years at a knowledge worker level.

ALTERNATIVE#

Senior Certificate (NQF 4)  and 5 years related experience in a Network Operation Centre or IT Operations environment, of which 1 - 2 years at a knowledge worker level.

Minimum Functional Requirements

• A 3-4 years practical experience in a Network Operation Centre or IT Operations environment, with 2 - 3 years in IP routing and switching experience; and CCNA certification. Proficient in the following technologies: Technical Knowledge of Routers, Wi-Fi Access Points, Switches; LAN Cabling, Voice Gateways, Protocols, Network Management Systems. ITIL Foundation Certification.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• To be responsible for managing the co-ordination, configuration, installation, and management of single network types (WAN, LAN, wireless, satellite, telephony, internetworking) and related client services within the network enterprise.
• Makes recommendations in the areas of throughput analysis, problem solving, and infrastructure planning.
• Ensures that there is a stable performance environment for the network communication infrastructure.
• To be involvement in incident management activities on a daily basis.
• To be involvement in problem Management to identify root cause analysis.
• To execute network troubleshooting to resolve technical problems.
• Conduct advanced network monitoring.
• Participate in change management interventions, where required.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Data Collection and Analysis
• Efficiency improvement
• IT Knowledge
• IT Systems
• Reporting
• Stress Management
• System Thinking
•  SARS System Products
• Telecommunications (Data and Voice) Network
• Technical Expertise
• Verbal Communication

Compliance Competency

• GOC    Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.