Personal Lines Underwriting Manager

3 days ago

Cape Town, Western Cape, South Africa Boardroom Appointments Full time R900 000 - R1 200 000 per year


Duties and Responsibilities: 

  • Ensure that all stakeholder (e.g. clients, insurers etc) communication is accurate, timeous, professional and relevant
  • Build and maintain mutually beneficial relationships with internal and external stakeholders
  • Ensure and contribute to achieving own and company required client satisfaction targets
  • Ensure cancellations are minimized
  • Ensure retention targets are achieved
  • Ensure growth targets are achieved
  • Provide expert personal lines advice to internal and external stakeholders
  • Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc.
  • Deal with service complaints or escalations and ensure that client needs are satisfied
  • Ensure that personal lines underwriting practices adhere to compliance and quality requirements
  • Conduct regular audits of personal lines underwriting to ensure high standards of quality are maintained
  • Compile, and distribute reports in order to ensure clear reporting to internal and external stakeholders
  • Use monthly reports on the department performance and address discrepancies between expectations and actual performance (new business, clients retained, client cancellation, clients per underwriter etc.)
  • Assist with the design of training material and standard operating procedures
  • Adhere to company mandates
  • Participate and contribute in ad hoc projects
  • Ensure continuous process improvement and alignment of processes with organisational goals and objectives
  • Live the companies values
  • Ensure continuous self-development
  • Provide training and share information and knowledge with the team
  • Continuous coaching and mentoring of team
  • Ensure own and team performance objectives are met
  • Contribute towards and ensure continuous improvement in own and team performance
  • Conduct formal performance review according to company processes
  • Ensure personal development plans are implemented and executed

Desired Experience & Qualification

  • FAIS Compliant
  • 8 years Personal Lines underwriting experience
  • 3 years management experience in managing a personal lines underwriting team
  • Brokerage experience
  • Excellent communication, client service and team management skills

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