ICT Server Administrator

JOB PURPOSE

The IT System Administrator will play a crucial role in ensuring the seamless operation of the company's IT infrastructure. This position involves not only maintaining and optimizing network systems, servers, and hardware but also providing vital support to the ICT Manager. In addition, the IT System Administrator will collaborate closely with ICT staff, offering guidance and assistance whenever necessary. This role requires a proactive approach to troubleshooting and problem-solving, ensuring that all IT systems function efficiently and effectively to support the organization's goals.

KEY RESPONSIBILITIES

SUPPORT SERVICES (35%)

• Maintain the Active Directory Services (AD, GPO, DHCP, DNS, ADFS, WSUS, File & Print Services)
• Assisting the ICT Manager with securing infrastructure and support offerings.
• Manage Backups and assist with Disaster Recovery of virtual environment.
• Maintain documentation of network infrastructure as well as knowledgebase.
• Assist with network and server configuration, maintenance and management.
• Provide ICT training on a continuous basis to ICT staff compliment on upgrades and relevant applications if and when required.
• Offer remote support to the ICT Ad-hoc basis.

CUSTOMER RELATIONS (20%)

• Work with support vendors to resolve technical problems with client/server applications.
• Maintain positive customer relations through professional interactions with customers.
• Liaise with the relevant external vendor to design and develop reports that meet the user requirements within the contraints of the client/server application.

MAINTENANCE (20%)

• Provide monthly reports to Management.
• Do dialy/weekly/monthly transaction/incident quality checks.
• Perform preventative maintainance tasks within established standards and guidelines.

SELF DEVELOPMENT (10%)

• Review and evaluate new technologies, products and services that can benefit the company
• Priortisation of support incidents, service requests and preventative maintenance activitivies to ensure high level of uptime and SLA conformance.
• Maintain a clean and safe work area while adhering to all safety procedures.

POLICIES AND PROCEDURES (15%)

• Familiarise yourself with all company policies and procedures and ensure adherence to these.
• Be well versed in all ICT policies and departmental SOPS, with the ability to consult and advise any Stowe employees on these.

MINIMUM REQUIREMENTS

• Basic understanding of Windows/Linux and Network Troubleshooting
• A+ and N+ qualifications (required)
• MCSE Certification (Optional) however advantages
• Passionate and self-motivated
• Driver's License
• Valid South Africa ID

Job Type: Full-time

Pay: R30 000,00 - R35 000,00 per month

Work Location: In person