TEMP Billing and Accounts Receivebles Teamleader

4 days ago

Joburg JHB or CPT South Africa ABC Worldwide Full time R250 000 - R400 000 per year
Billing & Accounts Receivable Teamleader (Temp)

Department:  Finance & Administration

Location:  Hybrid - either Johannesburg or Cape Town

TEMPORARY - MATERNITY COVER UNITL 31 JULY 2024

PURPOSE OF THE JOB

Leading role in providing exemplary customer service and specialist advice, and engages team members in the delivery of accurate, reliable and targeted outcomes that meet customer expectations.

JOB OBJECTIVES
  • Ensure all customer escalations are resolve efficiently
  • Ensure invoice accuracy
  • Management of debt collection and bad debt write-offs
  • Management of all billing runs and all revenue is billed
  • Management of contract approval process
  • Management of refund process
  • Management of customer cancellation process
  • Ensuring all group processes and policies are adhered to
  • Allocate, delegate and supervise work - delegate and supervise certain tasks to team members to improve workplace functions and efficiencies
REQUIREMENTS

Education
  • Grade 12 / Matric Essential
  • Relevant Diploma or Degree Desirable
Related Work Experience
  • 2 years' experience in Account Receivable Teamleader role and accounting knowledge
  • Demonstrated working knowledge of accounts receivable processes
Essential Knowledge
  • Computer Literacy Essential
  • Microsoft Office Essential
  • Solid billing system Desirable
  • Accounting Essential
  • Administration Skills Essential
Essential Job Skills
  • Excellent verbal and written communication skills
  • Understanding of relevant laws, rules and regulations
  • Multitasking
  • Attention to detail and accuracy
  • Passion for numbers, Admin and financial data
  • Microsoft Office
  • Excellent knowledge of MS Office
  • Problem solving and analytical ability
  • Good time-management skills
  • Great interpersonal and communication skills
  • Exceptional organisational skills - review and introduce systems that guide team members
  • An ability to work independently
  • Strong experience with spreadsheets
  • Ability to analyse information and processes
  • Commitment to ethical behaviour with a willingness to adhere to all company policies and current financial legislation.
Tasks

Planning

Manage debt collection and bad debt write offs

Manage refund process

Manage cancellation process

Manage and ensure all billing is processed accurately

Manage credit note process

Implementing / Co-ordinating

Setting up administrative process

Organising resources to meet an objective

Allocating resources in emergencies

Ensuring efficient co-ordination of activities

Initiating action in emergencies

Assessing / Evaluating

Review and checking if all team members are attending to task timeously

Evaluating that all customer queries are resolved efficiently

Making a logical evaluation of new queries submitted by customer

Critically examining information for accuracy/quality

Analysing / Diagnosing

Analysing numerical information

Analysing written information

Analysing and balancing Statements

Breaking down a procedure into logical steps

Taking Information from the Senses

Following written instructions

Taking instructions and task from meetings and implement

Deciding

Deciding a course of action on own initiative

Deciding a course of action in conjunction with others

Making quick decisions under time pressure

Making decisions on the best cause of action on customer escalations

Checking

Checking the customer age analysis every month

Checking that all overdue accounts are being actively followed up

Checking work has been carried out to specification

Representing / Selling

Making enquiries in writing about processes with other departments

Making enquiries verbally about customer accounts with other departments

Create reports and present to management

Make and present process and procedures for tasks

Influencing / Advising

Keeping the team motivated

Advising on everyday points of procedure

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