Lodge Anchor

This position is based in the Greater Makalali and will be responsible for supporting the day-to-day lodge operations by ensuring smooth guest experiences, effective communication between departments, and consistent service delivery aligned with Newmark standards. The Lodge Anchor acts as the link between management and operational teams, maintaining high levels of guest satisfaction and operational efficiency.

• Minimum 2 years' experience in a lodge or hotel front-office or guest-relations role.
• Excellent interpersonal and problem-solving skills.
• Strong multitasking abilities and attention to detail.
• Computer literacy (MS Office, PMS systems).
• Professional appearance and demeanor

• Oversee and coordinate front-of-house activities, including guest arrivals, check-ins, and departures.
• Assist with reservations, activity coordination, and guest relations.
• Support F&B and housekeeping teams during busy periods to ensure seamless service.
• Handle guest queries, feedback, and complaints promptly and professionally.
• Monitor guest satisfaction and contribute to ongoing service improvement.
• Assist management with administrative and operational tasks as required.
• Ensure all company policies, SOPs, and brand standards are consistently followed.