Threat Response Analyst

L1 - Threat Response Analyst

As a Threat Response Analyst you will be joining the Mimecast Messaging Security organization and be responsible for supporting a service for on-demand threat resolution. The service is designed to provide customers with prompt feedback and intelligence on email-borne threats, remediate these threats from their email environment to reduce dwell time, and put the appropriate detections in place to prevent further incidents from occurring. The role may require working afternoon/evening shifts and being part of a rotation for holiday support.

Messaging Security ensures that our security-focused solutions are performing accurately and efficiently. We verify that Mimecast can detect the latest email-borne threats amidst a rapidly evolving threat landscape. Through threat research and customer feedback we identify where Mimecast can be improved and update detection at our spam, URL, and attachment security layers. We strive for proactive, rather than reactive, approaches to threat detection.

The team is also responsible for assuring that Mimecast maintains an exceptional sending reputation by looking for compromised email addresses and senders following poor mailing practice.

Messaging Security works closely with research and development, as well as customer support. We are a global team that spans three continents.

What You'll Do:

• Analyze phishing/malicious email campaigns to identify IOC's
• Categorize email threats and determining the best means of updating detection
• Provide email security advice, expertise, and remediation to our customers
• Understand security policies within the Mimecast Administration Console and providing configuration suggestions to customers
• Research and investigate the latest security threats and their potential impact to Mimecast customers
• Work with security vendors around threat detection techniques and remediation
• Identifying opportunities for improved processes and systems

What You'll Bring:

• Working knowledge of messaging (email traffic management) and routing
• Experience and understanding of email security technologies
• Strong understanding of Domain Name System (DNS)
• Strong understanding of SMTP, SSL/TLS, POP3, IMAP, TCP/IP
• Ability to translate complex technical capabilities into management-friendly responses
• Curiosity about the infrastructure of phishing/malicious email campaigns
• 1+ years' experience working with the Mimecast platform
• 2+ years' experience working in a Security Operation Center (SOC)
• Experience working with email/malware detection and blocking techniques
• Experience working with threat intelligence platforms
• Experience working within SaaS environments

What We Bring

Join our Threat Response | Ops Team to accelerate your career journey, working with cutting-edge technologies and contributing to projects that have real customer impact. You will be immersed in a dynamic environment that recognizes and celebrates your achievements.

Mimecast is on a path of steady and healthy growth as a company, investing in people like you who bring the skills and expertise to raise our technical expertise, operational maturity, and customer success to the next level. Your contributions are important Every voice and action matters.

Mimecast offers formal and on-the-job learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly – opportunities to work with cross-functional teams to build your knowledge

Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person:

• Fosters a culture of collaboration, communication, performance, and learning.
• Drives innovation and creativity within and between teams

• Introduces employees to priorities outside of their immediate realm.

• Ensures important interpersonal relationships and connections with one another and our community

The base salary range for this position is , ,00 ZAR Annual plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they're a cybercriminal, of course.

We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.