Digital Account Lead

1 week ago

Sandton, South Africa dentsu Full time
You lead a major client relationship end-to-end, steering strategy, delivery, operations, and team growth. Your value lies in combining the rigour of a seasoned account lead with a digital transformation mindset with an understanding of how digital, content systems, data, and emerging tools shape today's creative work.

This is not two roles. It is one: a senior client partner who runs the business with excellence and steadily evolves how the agency creates value.

Job Description:

Key responsibilities:

  • Strategic Partnership & Integrated Thinking
  • Provide senior counsel that blends brand, digital, and commercial thinking into clear recommendations.
  • Hold the integrated view across disciplines: creative, strategy, content, social, influencer, production, data, media.
  • Lead strategic conversations that simplify complexity and move clients toward better decision-making 

Modern Delivery & Operations 

  • Oversee the full delivery ecosystem: campaigns, content, digital assets, commerce pages, always-on programs.
  • Use modern operating principles: clarity, feedback loops, test–learn–optimise cycles, platform literacy.
  • Elevate reporting into insight-driven decisioning; translate data into creative and commercial actions.
  • Maintain strong governance around scopes, retainers, forecasting, and resourcing, while improving processes where needed. 

Transformation Through Practice 

  • Introduce smarter ways of working that enhance speed, quality, and integration (content systems, workflow refinement, light automation, practical tooling).
  • Champion platform-native creative thinking and digital craft across the team.
  • Spot capability gaps early and help close them through coaching, collaboration, and operational adjustments.
  • Bring curiosity about emerging technologies without overwhelming teams: practical, not performative.

Team Leadership & Culture 

  • Mentor and develop the account team with a focus on autonomy, clarity, and modern craft.
  • Create the conditions for calm, consistent delivery: clear roles, clear rituals, early issue detection.
  • Model composure and firmness in high-pressure environments; build trust quickly with internal and external partners.

Person Profile 

  • A seasoned GAD with strong fundamentals: relationship leadership, commercial discipline, integrated delivery, and operational strength.
  • Digitally fluent. Understands how platforms, content systems, and data shape modern creative work, and uses that fluency to guide teams.
  • Systems thinker who connects decisions upstream to outcomes downstream.
  • Pragmatic moderniser: improves ways of working steadily rather than through grand declarations.
  • Curious, proactive, composed, and confident in simplifying complex problems.
  • Not defined by sector expertise; defined by the ability to elevate teams and modernise how value is created.

Location:

Sandton

Brand:

Dentsu Creative

Time Type:

Full time

Contract Type:

Permanent

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